w w w . d e l l . c o m s u p p o r t . d e l l . c o m
HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a
CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.
USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R UN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS®
1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
30
