Advanced Troubleshooting 55
6Double-click the malfunctioning device type in the Device Manager
list.
7Double-click the icon for the specific device in the expanded list.
The Properties window appears.
8Resolve any IRQ conflicts, as described in step5.
If an IRQ conflict exists, the Device status area in the Properties
window reports the cards or devices that share the device's IRQ.
You can also use the Windows XP Hardware Troubleshooter:
1Click the Start button.
2Click Help and Support.
3Typ e hardware troubleshooter in the Search field, and then click
the arrow to start the search.
4Click Hardware Troubleshooter in the Search Results list.
5In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer.
6Click Next.
®Before reinstalling the Microsoft® Windows XP operating system to correct
a problem, try correcting the problem by performing a Windows XP System
Restore (see page50). The reinstallation process can take 1 to 2 hours, and
you will need to reinstall your drivers, virus protection program, and other
software when the process is complete.
NOTICE: The Operating System CD provides options for reinstalling your
Windows XP operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, you must disable any
virus protection software installed on your computer before you reinstall
Windows XP.