Dell 9300 owner manual Drive Problems

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab	Function
Results	Displays the results of the test and any error conditions
	encountered.
Errors	Displays error conditions encountered, error codes, and
	the problem description.
Help	Describes the test and may indicate requirements for
	running the test.
Configuration	Displays your hardware configuration for the selected
	device.
	The Dell Diagnostics obtains configuration information
	for all devices from system setup, memory, and various
	internal tests, and it displays the information in the
	device list in the left pane of the screen. The device list
	may not display the names of all the components
	installed on your computer or all devices attached to your
	computer.
Parameters	Allows you to customize the test by changing the test
	settings.

4When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E —

•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•Insert a bootable floppy disk or CD and restart the computer.

Solving Problems

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