Dell 9300 E-Mail, Modem, and Internet Problems, C H E C K T H E T E L E P H O N E J A C K

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E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail attachments:

1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark.

C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N —

C H E C K T H E T E L E P H O N E J A C K —

C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K —

U S E A D I F F E R E N T T E L E P H O N E L I N E —

•Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

•Ensure that the connector clicks when you insert the telephone line connector into the modem.

•Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

•If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper may not be available on certain computers.)

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click the Start button and click Control Panel.

2 Click Printers and Other Hardware.

3 Click Phone and Modem Options.

4 Click the Modems tab.

5 Click the COM port for your modem.

6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

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Solving Problems