C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

C H E C K T H E E X T E R N A L K E Y B O A R D —

1 Shut down the computer, wait 1 minute, and turn it on again.

2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to All Programs→ Accessories, and click

Notepad.

4 Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D K E Y B O A R D —

1 Shut down the computer.

2 Disconnect the external keyboard.

3 Turn on the computer.

4 From the Windows desktop, click the Start button, point to All Programs→ Accessories, and click Notepad.

5 Type some characters on the external keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell. See "Contacting Dell" on page 108.

Unexpected characters

D I S A B L E T H E N U M E R I C K E Y P A D — Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Solving Problems

 

63

 

Page 62 Page 64
Page 63
Image 63
Dell 9300 owner manual Lockups and Software Problems, Unexpected characters
Page 62 Page 64

9300 specifications

The Dell XPS 13 9300 is a premium ultrabook that stands out in the crowded laptop market with its sleek design, cutting-edge technology, and powerful performance. It is particularly designed for professionals, students, and anyone who values portability and efficiency in their computing devices.

One of the most striking features of the XPS 13 9300 is its InfinityEdge display. This design minimizes the bezels, providing a near-borderless viewing experience that maximizes screen real estate and enhances immersion. The laptop offers various display options, including a 4K Ultra HD+ touchscreen, which delivers vibrant colors and sharp details, making it ideal for multimedia tasks such as graphic design and video editing.

Under the hood, the Dell XPS 13 9300 is powered by Intel’s 11th generation processors, which deliver impressive performance and energy efficiency. The inclusion of Intel Iris Xe graphics significantly boosts the device’s graphics capabilities, enabling seamless multitasking and gaming experiences. Whether you're working on complex spreadsheets or streaming high-definition content, this ultrabook handles it all with ease.

Another key characteristic of the Dell XPS 13 9300 is its robust build quality. The chassis is constructed from premium materials, including machined aluminum and carbon fiber, ensuring durability while maintaining a lightweight profile. Weighing in at just around 2.8 pounds, it is easy to carry, making it a perfect companion for those on the go.

The laptop is equipped with a range of connectivity options, including Thunderbolt 4 ports, which allow for fast data transfer and the ability to connect multiple external displays. Wi-Fi 6 technology is also integrated, providing faster wireless connectivity and improved performance in crowded networks.

The keyboard and touchpad on the XPS 13 are designed for comfort and precision, incorporating larger keys and responsive feedback that make typing a pleasurable experience. Additionally, the laptop features an extensive battery life, often exceeding 12 hours on a single charge, allowing users to work unplugged throughout the day.

In summary, the Dell XPS 13 9300 is a standout laptop that combines sleek design, powerful performance, and high-end features, making it an excellent choice for users seeking a premium computing experience. Its impressive display, solid build quality, and robust technology make it suitable for both professional and personal use, ensuring that it meets the demands of today’s mobile lifestyle.
Top Page Image Contents