Tektronix PHASER 380 manual Identifying cleaning procedures, Problem type Solution

5Caring for Your Printer

Identifying cleaning procedures

Cleaning procedures are referenced by the type of printing problem you may be experiencing. Use the following tables to help you locate an appropriate cleaning procedure.

Light stripes or missing colors

Problem type Solution

Missing or light-colored stripes on prints. Refer to “Cleaning for light stripes: printhead” on page 5-17.

Media jams at the upper or lower tray

Problem type	Solution
Paper-pick or jamming problems at the	Refer to “Cleaning for upper tray jams: media pick roller”
upper tray.	on page 5-20.
Paper-pick or jamming problems at the	Refer to “Cleaning for lower tray jams: paper pick roller” on
lower tray.	page 5-34.
	Refer to “Cleaning for lower tray jams: paper-feed rollers”
	on page 5-39.

Media jams inside the front cover

Problem type Solution

Media feed problems; media jams inside front cover

Refer to “Cleaning for jams and ink smears: media-feed rollers” on page 5-28.

Oil, ink smears or random streaks

Problem type Solution

Oil (drum fluid) on a print.

Refer to “Cleaning for ink smears and transfix problems: internal paper path” on page 5-41.

Ink smears on the front, back or edges of a page.

Refer to “Cleaning for ink smears and transfix problems: internal paper path” on page 5-41.

Refer to “Cleaning for jams and ink smears: media-feed rollers” on page 5-28.

Refer to “Cleaning for ink smears: paper-exit path” on page 5-43.

Refer to “Cleaning the maintenance tray blade (optional)” on page 5-49.

Media sticking to transfix roller

Problem type Solution

Media wrapping around black transfix roller inside the exit cover.

Refer to “Cleaning for ink smears and transfix problems: internal paper path” on page 5-41.

5-16Phaser 380 Color Printer