6Troubleshooting

Front panel messages (cont'd.)

Message

Explanation/Action

 

 

Jam:Remove Upper

There is a paper jam at the upper media tray as

Tray

opposed to the lower paper tray. Remove the upper

 

media tray and the jammed media.

Jam:Remove Media

You may need to clean the paper-pick or paper-feed

Tray

rollers. Refer to “Cleaning for upper tray jams:

 

media pick roller” on page 5-20 and “Cleaning for

 

jams and ink smears: media-feed rollers” on

 

page 5-28.

 

Remove all media present in the tray when running

 

an automatic pick-roller cleaning operation.

 

Do not remove the media tray during a print job.

 

 

Jam:Remove Lower

There is a paper jam at the lower paper tray as

Tray

opposed to the upper media tray. Remove the lower

 

paper tray and the jammed paper.

 

You may need to clean the paper-pick or paper-feed

 

rollers. Refer to “Cleaning for lower tray jams: paper

 

pick roller” on page 5-34 and “Cleaning for lower

 

tray jams: paper-feed rollers” on page 5-39.

 

Remove all media present in the tray when running

 

an automatic pick-roller cleaning operation.

 

Do not remove the paper tray during a print job.

 

 

Jam:Retry Manual

Remove the media from the manual-feed slot and

Feed

re-insert it.

 

 

Load xx Media

The printer is attempting to clean an image off of the

 

printer drum but requires a larger sheet of paper to do

 

so. Load the tray with several sheets of paper; the

 

correct size is indicated by xx.

 

 

Manual Feed Paper

The printer requires a sheet of paper for cleaning but

 

the media tray contains transparency. Feed a sheet

 

of paper into the manual-feed slot.

 

 

Tray (B) Low

The Tray (B) Low message appears when the

 

maintenance tray is nearly empty. Open the front

 

cover, remove the maintenance tray, and replace it

 

with a new one.

 

 

Unlock Transit

Unlock the transit restraint on the right side of the

Restraint

printer before sending print jobs.

 

 

Upper Media Tray

Add paper or transparencies to the standard media

Empty

tray.

 

 

6-6

Phaser 380 Color Printer

Page 198
Image 198
Tektronix PHASER 380 manual JamRemove Upper