6

Troubleshooting

 

 

 

 

 

 

If you need help 6-1

 

 

 

 

 

 

Receiving email update notices

6-2

 

Using the automated fax systems

6-3

 

Front panel messages

6-4

 

 

 

 

Problems and solutions

6-8

 

 

 

All about media jams

6-17

 

 

 

 

Locating jammed media

6-18

 

Removing jammed media

6-19

 

If your file doesnÕt print

6-21

 

 

 

General things to check for

6-21

 

Macintosh users

6-21

 

 

 

Windows users (general)

6-22

 

Windows 3.1 users

6-22

 

 

Windows 95 users

6-22

 

 

If you are using PC/NFS

6-23

 

If you canÕt print from Windows to an LPT port 6-23

 

Windows 3.1

6-23

 

 

 

 

Windows 95

6-24

 

 

 

Check the printerÕs language mode 6-25

 

PostScript printing errors

6-26

 

 

 

Using a PostScript error handler 6-27

 

 

Fixing timeout problems in Windows

6-28

 

Windows timeout: From Windows 3.1

6-28

Windows timeout: From Windows 95

6-28

Windows timeout: From DOS (and Windows 3.1) 6-29

PrinterÕs timeout

6-29

 

 

 

Printed colors are not what you expected

6-31

 

In general 6-31

 

 

 

 

Printing PANTONE Colors

6-32

 

 

Blue colors look too purple

6-32

 

 

Using the Tektronix halftone screens

6-33

 

Macintosh users

6-33

 

 

 

PC and workstation users 6-34

 

 

xiiPhaser 380 Color Printer

Page 12
Image 12
Tektronix PHASER 380 manual Troubleshooting, Xii Phaser 380 Color Printer