Tektronix PHASER 380 manual Network problems, Network Control Panel

6Troubleshooting

Network problems

Symptom	Solution
The printer doesn’t	■ Always make network connections before turning on
appear in the Chooser	the printer. Turn the printer off, wait at least 15 seconds
on a Macintosh.	and turn the printer’s power on again.
	■ Check the termination; refer to the documentation for
	your network adapter or connector for information on
	termination.
	■ Check the configuration page to get the zone name
	and printer name. Refer to “Printer Help Pages” on
	page 7-6. Make sure that the correct zone and printer
	name have been selected in the Chooser.
	■ If you have changed the printer’s name, did you make
	it a unique name (not the same as any other printer in
	the zone)?
	■ Make sure that the correct network is selected in the
	Network Control Panel.

Printing and installation problems

Symptom	Solution
You have problems	■ You can get tips on printing from specific applications
printing from a specific	(such as QuarkXPress and PageMaker) from the
application.	Tektronix World Wide Web site:

http://www.tek.com/Color_Printers/userdoc/introduction.html

■ Information on printing from specific applications is also available by contacting HAL, the Tektronix automated information system. Refer to “Using the automated fax systems” on page 6-3

Text prints in Courier The font you have specified is not available. The

font.standard Phaser 380 printer supports 39 resident fonts. An additional 30 fonts are optionally available, for a total of 69 fonts. Other fonts must be downloaded or available on a SCSI font disk. Refer to “Fonts” on page 3-46.

6-12Phaser 380 Color Printer