Tektronix PHASER 380 manual Windows users general, Windows 3.1 users, Windows 95 users

6Troubleshooting

Windows users (general)

■Check to make sure that you have conÞgured the communications ports and the Handshake option correctly. Refer to ÒPrinting Help Pages from the front panelÓ on page 2-30 for information on printing a ConÞguration Page.

■Make sure that you are using the correct cables for your computer and printer. See ÒInterface cables and adaptersÓ on page 8-3 for cable information.

Windows 3.1 users

■Make sure that your printer is connected to the port you selected in the driverÕs Printers/Connect dialog box.

■Check the Options dialog box to make sure Printer, not Encapsulated PostScript File, is selected in the driverÕs Print To box.

■If the error message Windows Header has not been downloaded to the printer appears on your computer screen, click the Job Control tab and click one of the options for PostScript Header. Refer to ÒUsing the Adobe PostScript driver for Windows 3.1Ó on page 3-10 for details on the Job Control tab.

Windows 95 users

■Make sure that your printer is connected to the port you selected in the driverÕs Details tab.

■Make sure that the correct port is selected in the driverÕs Details tab.

■If the error message Windows Header has not been downloaded to the printer appears on your computer screen, click the PostScript tab and click one of the options for PostScript Header. Refer to ÒUsing the AdobePS 4 and Microsoft drivers with Windows 95Ó on page 3-4 for details on the PostScript tab.

6-22Phaser 380 Color Printer