Tektronix PHASER 380 manual Problems and solutions, Symptom Solution

6Troubleshooting

Problems and solutions

Refer to the following tables if you encounter problems with the printer.

Media feeding or jamming problems

Symptom	Solution
Media feed or pick	Use standard weight paper or Tektronix transparency
problems at the upper	media. Do not load the tray beyond the fill line. Paper tray
tray.	capacity is 250 sheets paper or 100 sheets transparency.
	Refer to “All about media” on page 3-28.
	Some light-weight grades of paper may curl and cause
	mispick problems. Remove the curled media from the tray
	and reload with the concave side facing down in the media
	tray.
	Check that the maintenance tray is fully latched.
	If you are printing Tabloid Maximum transparency from the
	media tray, try feeding it from the manual-feed slot.
	Refer to “Cleaning for upper tray jams: media pick roller”
	on page 5-20. Refer to the cleaning procedure “Cleaning
	for media tray jams: media pick rollers.”
Paper feed or pick	Use standard weight paper. Do not load the tray beyond
problems at the lower	the fill line. Paper tray capacity is 250 sheets. Refer to
paper tray.	“All about media” on page 3-28.
	Refer to “Cleaning for lower tray jams: paper pick roller” on
	page 5-34.
	Some light-weight grades of paper may curl and cause
	mispick problems. Remove the curled media from the tray
	and reload with the concave side facing down in the media
	tray.

Paper jamming inside the Remove and re-latch the maintenance tray. Refer to

printer.“Replacing the maintenance tray (B)” on page 5-7. For detailed instructions, refer to the information on replacing the maintenance tray. Also refer to “Media jams.”

Refer to “Cleaning for jams and ink smears: media-feed rollers” on page 5-28. Refer to the cleaning procedure “Cleaning for ink smears: paper feed rollers.”

6-8 Phaser 380 Color Printer