Troubleshooting 6

Printing and installation problems (cont'd.)

Symptom

Solution

 

 

The printer processes a

To recover, press the Wakeup or Cancel button or

file sent via the serial or

turn the printer’s power off, wait at least 15 seconds, and

parallel port and the job

turn the power on again. (If you reset the printer, you

prints successfully. After

must send the print job again.) To prevent this condition,

printing, the printer goes

do not set the wait timeout to 0. Also, print files should

into Standby mode, but

not have extra characters after the End-of-File character

doesn’t come out of

(Ctrl-D). Refer to the on-line manual on the printer’s

Standby mode for the

CD-ROM for information on setting timeouts and the

next print job.

Ctrl-D character.

 

 

The Startup Page prints

If the printer detects a non-fatal error at power-up, the

although you disabled it.

Startup Page prints, even if you have disabled it. A red

 

box on the Startup Page identifies the type of error. The

 

printer’s power-up self-test can detect problems that do

 

not necessarily make the printer completely inoperable.

 

Examples of these non-fatal errors include faulty printer

 

ports and some memory failures. The printer may

 

require service.

You requested printing at 600 x 300 dpi but the page was output at

300 dpi print quality.

The standard configuration of the Phaser 380 printer supports 300 dpi resolution printing. 600 x 300 dpi printing for paper is optionally available. Refer to “Print quality modes” on page 3-26. Refer to “Printer Help Pages” on page 7-6 to find out about printing the Configuration Page.

Operational hints

Hint/Symptom

Solution

 

 

Printer consumes ink at

Leave the printer on. Each time you turn off the printer,

a fast rate.

and then turn it on again, it performs a cleaning routine

 

which consumes ink. To ensure optimum printing

 

performance and best economy, leave the printer turned

 

on overnight and during weekends.

 

When the printer sits idle, it automatically switches to a

 

standby level that keep it ready to use, but reduces

 

energy consumption. Pressing a front panel button,

 

opening a cover or sending a print job “wakes” the

 

printer.

 

 

User Manual

6-15

Page 207
Image 207
Tektronix PHASER 380 manual Operational hints, Hint/Symptom Solution