C H A P T E R 3
Troubleshooting
This chapter provides troubleshooting procedures for problems encountered during installation and consists of the following sections:
•Solving Problems at the Component Level, page
•Identifying Startup Problems, page
•Troubleshooting the Power Supply, page
•Troubleshooting a Network or Fibre Channel Port Connection, page
•Contacting Customer Service, page
Solving Problems at the Component Level
The key to success when troubleshooting the SN 5428 Storage Router is to isolate the problem to a specific storage router component. The first step is to compare what the SN 5428 Storage Router is doing to what it should be doing. Because a startup problem is usually attributed to a single component, it is more efficient to isolate the problem to a subsystem rather than troubleshoot each separate component in the storage router.
The SN 5428 Storage Router chassis consists of the following subsystems:
•The power supply operates whenever system power is on (see the “Troubleshooting the Power Supply” section on page
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