A P P E N D I X
Troubleshooting
This appendix provides instructions for sending a diagnostic e-mail and contacting Sun Microsystems Technical Support team.
If you have problems with the physical components of the Sun StorEdge 5210 NAS, see the Sun StorEdge 5210 NAS Hardware Installation, Configuration, and User Guide on the documentation CD or Setup Poster included with your package.
Sending a Diagnostic E-mail Message
The diagnostic e-mail feature allows you to send e-mail messages to the Sun Microsystems Technical Support team or any other desired recipient. Diagnostic e-mail messages include information about the Sun StorEdge 5210 NAS system configuration, disk subsystem, file system, network configuration, SMB shares, backup/restore processes, /etc. information, system log, environment data, and administrator information.
Every diagnostic e-mail message sent includes all of this information, regardless of the problem.
