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Cisco SN 5428 Storage Router Hardware Installation Guide
OL-4796-01
Chapter3 Troubleshooting
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the t roubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service representative assist you as quickly as
possible:
•Date you received the SN 5428 Storage Router
•Chassis serial number (located on the upper-right label o n the rear panel of
the chassis)
•Type of software and release number
•Maintenance agreement or warranty information
•Brief description of the problem
•Brief explanation of the steps you have taken to isolate and resolve the
problem