Chapter 3 Troubleshooting
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact a customer service representative for assistance and further instructions. Before you call, have the following information ready to help your service representative assist you as quickly as possible:
•Date you received the SN 5428 Storage Router
•Chassis serial number (located on the
•Type of software and release number
•Maintenance agreement or warranty information
•Brief description of the problem
•Brief explanation of the steps you have taken to isolate and resolve the problem
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