Alienware® Diagnostics
If you experience a problem with your Alienware desktop, run the Alienware Diagnostics. It is recommended that you print these procedures before you begin.
NOTE: Back up all data before initiating a system recovery. Backup functionality is included in AlienRespawn™ v2.0, but as a precaution it would be better to backup critical files onto an external media before initiating recovery.
NOTE: The Support CD/DVD contains drivers for your computer. You can also download the latest drivers and software for your computer from support.dell.com.
Review your desktop’s configuration information, and ensure that the device that you want to test appears in the system setup program and is active. Start the Alienware Diagnostics from the Support CD/DVD.
Starting Alienware Diagnostics From the Support CD/DVD
1.Insert the Support CD/DVD.
2.Shut down and restart the desktop.
When the Alienware logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.
CHAPTER 6: TROUBLESHOOTING
NOTE: The next steps change the boot sequence for one time only. On the next
3.When the boot device list appears, highlight
4.Select Boot from
5.Select Alienware Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
6.When the Alienware Diagnostics Main Menu appears, select the test you want to run.
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
7.After all tests have completed, close the test window to return to the Alienware Diagnostics Main Menu.
8.Remove your Support CD/DVD, then close the Main Menu window to exit the Alienware Diagnostics and restart the computer.
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