6Contents
A program is designed for an earlier
Microsoft® Windows® operatingsystem . . . . . 71
A solid blue screen appears . . . . . . . . . . . . 71
Other software problems . . . . . . . . . . . . . . 71
Media Card Reader Problems . . . . . . . . . . . . . . 72
Memory Problems . . . . . . . . . . . . . . . . . . . . 73
Mouse Problems. . . . . . . . . . . . . . . . . . . . . 74
Network Problems. . . . . . . . . . . . . . . . . . . . 75
Power Problems . . . . . . . . . . . . . . . . . . . . . 76
Printer Problems. . . . . . . . . . . . . . . . . . . . . 77
Scanner Problems . . . . . . . . . . . . . . . . . . . . 78
Sound and Speaker Problems . . . . . . . . . . . . . . 79
No sound from speakers . . . . . . . . . . . . . . 79
No sound from headphones . . . . . . . . . . . . 80
Video and Monitor Problems . . . . . . . . . . . . . . 81
If the screen is blank . . . . . . . . . . . . . . . . 81
If the screen is difficult to read. . . . . . . . . . . 82
3 Troubleshooting Tools . . . . . . . . . . . . . . 83
Power Lights . . . . . . . . . . . . . . . . . . . . . . . 83
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . 84
System Messages . . . . . . . . . . . . . . . . . . . . 86
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 88
When to Use the Dell Diagnostics . . . . . . . . . 88
Starting the Dell Diagnostics
From Your Hard Drive. . . . . . . . . . . . . . . . 88
book.book Page 6 Monday, October 6, 2008 11:38 AM