Dell DCSLF - page 67

Solving Problems 67
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack
has either a green label or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into
themodem.
• Disconnect the telephone line from the modem and connect it to a telephone.
Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack. If you are
using a line that is 3m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS —Click Start , point to All
Programs, and then click Modem Helper. Follow the instructions on the screen to
identify and resolve modem problems. (Modem Helper is not available on all
computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1 Click Start and then click Control Panel .
2 Click Printers and Other Hardware .
3 Click Phone and Modem Options .
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties , click the Diagnostics tab, and then click Query Modem to verify
that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have
subscribed to an Internet provider. With the Windows Mail e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to
remove it and connect to the Internet. For help, contact your Internet service
provider.
book.book Page 67 Monday, October 6, 2008 11:38 AM