Contents 5
Transferring Information to a New Computer. . . . . . 54
Microsoft® Windows® XP . . . . . . . . . . . . . 54
Windows Vista® . . . . . . . . . . . . . . . . . . 58
Setting Up a Home and Office Network. . . . . . . . . 59
Connecting to a Network Adapter . . . . . . . . . 59
Setting Up a Network in the
Microsoft® Windows® XP
OperatingSystem . . . . . . . . . . . . . . . . . . 60
Setting Up a Network in the
Windows Vista® Operating System . . . . . . . . 60
Connecting to the Internet. . . . . . . . . . . . . . . . 60
Setting Up Your Internet Connection. . . . . . . . 61
2 Solving Problems. . . . . . . . . . . . . . . . . . . 63
Troubleshooting Tips. . . . . . . . . . . . . . . . . . . 63
Battery Problems . . . . . . . . . . . . . . . . . . . . 63
Drive Problems. . . . . . . . . . . . . . . . . . . . . . 64
CD and DVD drive problems . . . . . . . . . . . . 65
Hard drive problems . . . . . . . . . . . . . . . . 66
E-Mail, Modem, and Internet Problems. . . . . . . . . 66
Error Messages . . . . . . . . . . . . . . . . . . . . . 68
Keyboard Problems . . . . . . . . . . . . . . . . . . . 69
Lockups and Software Problems . . . . . . . . . . . . 70
The computer does not start up . . . . . . . . . . 70
The computer stops responding . . . . . . . . . . 70
A program stops responding. . . . . . . . . . . . 70
A program crashes repeatedly. . . . . . . . . . . 70
book.book Page 5 Monday, October 6, 2008 11:38 AM