Starting Dell Diagnostics From Your Hard Drive | Dell MX36C instruction

Using Support Tools

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 62).

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Turn on (or restart) your computer.

3.When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

This may invoke the Pre-Boot System Assessment (PSA) on your computer.

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NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc.

If PSA is invoked:

a.The PSA starts running tests.

b.If the PSA completes successfully, the following message is displayed: “No problems have been found with this system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).”

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Dell MX36C setup guide Starting Dell Diagnostics From Your Hard Drive, If PSA is invoked

Contents

SETUP GUIDE Page SETUP GUIDE Model D03M series Type D03M001 September 2009 P/N MX36C Rev. A00 Contents Index Setting Up Your Studio XPS Desktop Lifting Your Computer Before Setting Up Your Computer Connect the Display Connection Type Computer Cable Display Connect the Keyboard Mouse Connect the Network Cable Optional It now Connect the Power Cable Set Up Microsoft Windows Set Up Ubuntu Setting Up a Wired Connection Connect to the Internet Optional Save and close any open files, and exit any open programs Setting Up a Wireless ConnectionFollow the instructions on the screen to complete the setup Click Start → Connect To Click Start → Control Panel Setting Up Your Internet ConnectionConnect to the Internet window appears Connect to the Internet window appears Using Your Studio XPS Desktop Front View Features Using Your Studio XPS Desktop Top View Features Headphone connector Connects to headphones Back View Features Using Your Studio XPS Desktop Back Panel Connectors Using Your Studio XPS Desktop Productivity and Communication Software FeaturesEntertainment and Multimedia Customizing the Desktop To access the display properties windowRight-click an open area of the desktop Customizing Your Energy Settings If the User Account Control window appears, click Continue Transferring Information to a New ComputerFollow the instructions on the Windows Easy Transfer wizard Backing Up Your Data Click Set up backupFollow the instructions on the Configure Backup wizard Follow the instructions on the Back Up Files wizard Dell DataSafe Online Backup Add an Icon Dell DockAdd a Category Remove a Category or Icon Beep Code Possible Problem Solving ProblemsBeep Codes Wired Connections Network ProblemsWireless Connections If the network connection is lost Power Problems If the problem persists, contact Dell see Contacting Dell on For assistance, contact Dell see Contacting Dell on Memory ProblemsIf you receive an insufficient memory message If you experience other memory problems Click Applications If a program stops responding End the programPress CtrlShiftEsc simultaneously Click the program that is no longer responding Follow the instructions on the Program Compatibility wizard If you have other software problemsClick Start Start menu Dell Support Center Using Support ToolsAbout Your System System Using Support Tools System Messages Using Support Tools Hardware Troubleshooter Dell DiagnosticsClick Start → Help and Support Starting Dell Diagnostics From Your Hard Drive If PSA is invoked Press any key to go to the Choose An Option window If PSA is not invoked Type 1 to start the CD menu and press Enter to proceed Select the test you want to run Remove the Drivers and Utilities disc Restoring Your Operating System Undoing the Last System Restore System RestoreStarting System Restore Click Next and follow the remaining prompts on the screen Dell DataSafe Local Backup Dell Factory Image Restore Performing Dell Factory Image Restore Click Properties→ Device Manager Operating System ReinstallationBefore You Begin Click the Drivers tab→ Roll Back Driver To reinstall Windows, you need the following items Reinstalling Microsoft WindowsClick Exit if the Install Windows message appears Restoring Your Operating System Fill out the Diagnostic Checklist on Getting Help Dell Support websites Online ServicesDellConnect Support.dell.com Mobilesupport@us.dell.com Support@us.dell.com Dell Support e-mail addressesDell Marketing and Sales e-mail addresses Ftp.dell.com Returning Items for Repair Under Warranty or for Credit Product Information Getting Help Diagnostic Checklist Before You Call Contacting Dell For customers in the United States, call 800-WWW-DELL Getting Help Finding More Information and Resources Reinstall your operating systemIf you need to See Find safety best practices information for your computer If you need to Basic Specifications Computer Information Computer ModelMemory Video DrivesAudio Communication External connectors Computer Environment Appendix Macrovision Product Notice Current ImporterD03M D03M001 115/230 VAC 50/60 Hz 4 a Index Index Index Index Page 0MX36CA00