Dell PP19L manual 106

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

To use PC Restore:

1Turn on the computer.

During the boot process, a blue bar with www.dell.com appears at the top of the screen.

2Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

3On the next screen that appears, click Restore.

4On the next screen, click Confirm.

The restore process takes approximately 6–10 minutes to complete.

5When prompted, click Finish to reboot the computer.

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

6When prompted, click Yes.

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

7Click Next.

The System Restore screen appears and the computer restarts.

8After the computer restarts, click OK.

Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.

NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

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Troubleshooting