Dell PP19L manual Dell Diagnostics Main Menu

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option	Function
Express Test	Performs a quick test of devices. This test typically takes
	10 to 20 minutes and requires no interaction on your
	part. Run Express Test first to increase the possibility of
	tracing the problem quickly.
Extended Test	Performs a thorough check of devices. This test typically
	takes 1 hour or more and requires you to answer
	questions periodically.
Custom Test	Tests a specific device. You can customize the tests you
	want to run.
Symptom Tree	Lists the most common symptoms encountered and
	allows you to select a test based on the symptom of the
	problem you are having.

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab	Function
Results	Displays the results of the test and any error conditions
	encountered.
Errors	Displays error conditions encountered, error codes, and
	the problem description.
Help	Describes the test and may indicate requirements for
	running the test.

Troubleshooting

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