Dell PP19L manual Ieee 1394 Device Problems, Keyboard Problems, External Keyboard problems

C H E C K T H E K E Y B O A R D C A B L E

I F Y O U H A V E P R O B L E M S W I T H A N E X P R E S S C A R D N O T P R O V I D E D B Y D E L L — Contact the ExpressCard

manufacturer.

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S —

1Click the Start button and click Control Panel.

2Click Printers and Other Hardware.

If your IEEE 1394 device is listed, Windows recognizes the device.

I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E — Contact Dell or the IEEE 1394 device

manufacturer. See "Contacting Dell" on page 135.

I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L — Contact Dell or the IEEE 1394

device manufacturer. See "Contacting Dell" on page 135.

E N S U R E T H A T T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

— Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

C H E C K T H E E X T E R N A L K E Y B O A R D —

1Shut down the computer, wait 1 minute, and turn it on again.

2Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

3From the Windows desktop, click the Start button, point to All Programs→ Accessories, and then click Notepad.

4Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard.

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Troubleshooting