Troubleshooting | Dell PP19L specification

3Diagnostics can be invoked one of two ways:

a Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

bPress and hold the <Fn> key while powering the system on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities CD.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell.

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities CD

1Insert the Drivers and Utilities CD.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.

4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

5Type 1 to start the ResourceCD menu and press <Enter> to proceed.

6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7When the Dell Diagnostics Main Menu appears, select the test you want to run.

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Troubleshooting

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Dell PP19L manual Troubleshooting

Contents

Dell Inspiron 640M/ E1405 W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Configuring Power Management Settings Setting Display Resolution and Refresh RateMicrosoft Windows Logo Key Functions Connecting Your Computer to a TV or Audio Device Composite Video and S/PDIF Digital Audio Removing a Media Memory Card or Blank Connecting to a Mobile Broadband NetworkSetting up your Bluetooth Connection What You Need to Establish a Wlan Connection If you hear an unfamiliar scraping or grinding sound Starting the Dell Diagnostics From Your Hard DriveDouble-Clicking the Dell Support Icon Program stops responding or crashes repeatedly 100 Using Microsoft Windows XP System Restore 104Removing and Installing Optical Drives 114 Contents If only part of the display is readable 100 121 Internal Card With Bluetooth Wireless Technology 128115 123 167 165166 168 Finding Information Setup Diagram Dell Support Utility is an automated upgrade For your configurationSoftware upgrades and troubleshooting hints Notification system installed on your computer. This Wizard, hotkeys, and other items controlled by Dell How to reinstall my operating systemQuickSet Tour of Your Computer Front View V I C E S T a T U S L I G H T S Page Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View Ieee 1394 connectorHeadphone connector Security cable slot Air vent D I O C O N N E C T O R S Optical drive bay Optical drive-tray eject Video connectorRight Side View Button Back View USB connectors AC adapter connectorConnects an external VGA-compatible monitor Battery Memory module cover Bottom ViewPage Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Transferring Information to a New Computer Click Finish Click Finished and restart the new computer Setting Up a Printer Connecting a USB Printer Printer Cable Surge Protectors Power Protection DevicesUninterruptible Power Supplies Line Conditioners Switching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution and Refresh Rate Using the Display Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Numeric keypad Key Combinations Speaker Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Battery Performance Using a BatteryUsing a Battery Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Check the Battery Charge Power Management Modes Conserving Battery PowerLow-Battery Warning Check the Battery Health Hibernate Mode Replacing the Battery Charging the BatteryConfiguring Power Management Settings Storing a Battery Battery Using CDs, DVDs, and Other Multimedia Using CDs, DVDs, and Other MultimediaPlaying CDs or DVDs DVD player includes the following basic buttons Volume icon Volume Meter Adjusting the VolumeAdjusting the Picture Microsoft Windows XP If the computer is off or in hibernate mode Using Dell Media Experience and Dell MediaDirectIf the computer is on or in standby mode Dell MediaDirect button Dell MediaDirect and Dell Media Experience Help Reinstallation CDRepair Utility CD Repairing Dell MediaDirect Reinstalling Dell MediaDirect Connecting Your Computer to a TV or Audio Device Output connector Using CDs, DVDs, and Other Multimedia Audio connector Video and Standard Audio Standard S-video cable Video TV-out connector Video and S/PDIF Digital Audio Video cable Composite Video and Standard Audio Audio input connector Video TV-out connectorComposite video adapter Composite video cable Composite Video and S/PDIF Digital Audio Pdif digital audio cable Component Video and Standard Audio Component video adapter 2 component video cable Component Video and S/PDIF Digital Audio Component video adapter 2 S/PDIF digital audio cable Configuring DVD Playback Using Headphones Enabling S/PDIF Digital Audio Enabling the Display Settings for a TV Using CDs, DVDs, and Other Multimedia ExpressCard Types Using ExpressCardsInstalling an ExpressCard ExpressCard Blanks Removing an ExpressCard or Blank ExpressCard Media Memory Card Blanks Media Memory Card TypesRelease button Installing a Media Memory Card In-1 media memory card 2 media memory card slot Removing a Media Memory Card or Blank Using ExpressCards Network Setup Wizard Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Setting Up a Network Checking Your Wireless Network Card Wireless Local Area Network WlanWhat You Need to Establish a Wlan Connection Setting Up a New Wlan Connecting to a Wireless Local Area Network Determining the Wireless Network Device Manager Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Wwan Connecting to a Mobile Broadband Network Setting up your Bluetooth Connection Bluetooth NetworkConnecting to a Bluetooth Network Setting Up a Network Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell Diagnostics Troubleshooting Dell Diagnostics Main Menu Accessing the Dell Support Utility Dell Support Utility Clicking the Dell Support Icon Drive ProblemsCD and DVD drive problems Double-Clicking the Dell Support Icon Problems writing to a CD/DVD-RW drive Mail, Modem, and Internet ProblemsHard drive problems If you hear an unfamiliar scraping or grinding sound Attachments Error Messages Troubleshooting Troubleshooting ExpressCard Problems Windows taskbar. Ensure that the card is listed Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems Computer does not start up Lockups and Software ProblemsUnexpected characters Computer stops responding Dell MediaDirect problems Solid blue screen appears Memory Problems Other software problems Network Problems Power Problems Printer Problems Scanner Problems No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers No sound from headphones Touch Pad or Mouse ProblemsVideo and Display Problems If the display is blank If only part of the display is readable If the display is difficult to read100 Drivers What Is a Driver?Reinstalling Drivers and Utilities Identifying Drivers Using Windows XP Device Driver Rollback Using the Drivers and Utilities CD Resolving Software and Hardware Incompatibilities 103 Using Microsoft Windows XP System Restore Restoring Your Operating System Using Dell PC Restore by Symantec 105 106 Dell Operating System CD Dell Drivers and Utilities CD Using the Operating System CDBefore You Begin 107 Reinstalling Windows XP Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer Hard Drive 111 Screws 113 Returning a Hard Drive to DellPull-tab About the Device Security Screw Removing and Installing Optical DrivesOptical Drives Foam packaging Hard drive Memory 115 Installing a Memory Module in Connector Dimm B Screws Memory module cover 117 Memory module Securing clips Installing a Memory Module in Connector Dimm a Tab in connector slot Memory module Securing clips Per connector 119 120 Modem Optional 121 Screw Modem cable Pull-tab System board connector 123 Mini-CardAntenna cables Metal securing tabs Mini-Card Removing the Hinge Cover Hinge Cover125 Hinge cover Removing the Keyboard KeyboardReplacing the Hinge Cover 127 128 Internal Card With Bluetooth Wireless TechnologyReplacing the Keyboard Keyboard Keyboard cable 129 Card connector Adding and Replacing PartsScrew Card carrier Replacing the Coin-Cell Battery Coin-Cell BatteryRemoving the Coin-Cell Battery Coin-cell battery Dell QuickSet Features Dell QuickSet Features131 132 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 133 Travel Tips Traveling by Air 135 Contacting DellMail la-techsupport@dell.com General Support 136 137 138 139 140 141 142 143 144 145 146 Country Code Sales Customer Service147 Main 148 Reception Desk Fax Customer Service Fax149 Country Code Customer Care 150 151 Country Code Precision Technical Support PowerApp, PowerEdge 152 153 154 155 156 Specifications 157 158 159 160 161 162 142 G 163Environmental 163 G 164 System Setup Screen Using the System Setup ProgramViewing the System Setup Screen Appendix Performing a One-Time Boot Changing the Boot SequenceCommonly Used Options Touch Pad Cleaning Your ComputerComputer, Keyboard, and Display 167 CDs and DVDs Dell Technical Support Policy U.S. OnlyFloppy Drive 168 Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only FCC Class B Macrovision Product Notice 170 ALS ambient light sensor Glossary171 Glossary 172 173 174 175 176 177 178 179 System tray See notification area Video resolution See resolution 180 181 182 183 IndexIndex See hard drive 184 185 186 187 188