Quick Reference Guide 45
TEST THE KEYBOARD —Connect a properly working keyboard to the computer, then
try using the keyboard.
RUN THE HARDWARE TROUBLESHOOTER—See "Restoring Your Operating System"
in your User’s Guide.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
The computer does not start up
CHECK THE DIAGNOSTIC LIGHTS —See "Power Lights" on page27.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least
8 to 10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on
afloppy disk, CD, or DVD.
CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall
the program.