Manuals / Deutsche Telekom / Communications / Telephone

Deutsche Telekom F200, F600 Uniform Call Distribution UCD, Logging on and off during your shift

Models: F600 F200 F400

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Using Other Team Functions

Step by Step

Uniform Call Distribution (UCD)

Program/Service

UCD?

*401=Log on?

#401=Log off?

or

Program/Service

UCD?

#402=Not available?

*402=Available?

or

or

or

or

or

If this function has been configured (contact System Support), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact Sys- tem Support to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

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Deutsche Telekom F200, F600, F400 Uniform Call Distribution UCD, Logging on and off at the beginning and end of your shift

Contents

Deutsche !§========= Screen Displays How to Use these Operating InstructionsBefore You Begin Control Panel of the Octophon 22/26 CE Mark Important NotesWith Function Keys Accessing FunctionsVia the Program/Service Menu InteractivelyAdditional Team and Executive/Secretary Functions Using the Telephone EfficientlyFunctions You Can Use Basic and Enhanced FunctionsContents Making Calls Calling Multiple Parties SimultaneouslyIf You Cannot Reach a Destination Telephone SettingsTesting the Telephone Displaying and Assigning Call ChargesJoining or Leaving a Group Call Using Other FunctionsTeam and Executive/Secretary Index Using Other Team FunctionsFixing Problems Ending the call Making and Answering CallsAnswering a Call With the Handset Deactivating this function Switching to Speakerphone Mode and Open ListeningActivating ring transfer Ending the first call and answering the waiting call Switching to the HandsetUsing Call Waiting Accepting a Waiting Call Camp-OnSelect and confirm Preventing and Allowing Call Waiting Automatic Camp-OnTurning the Call Waiting Tone On and Off You hear another telephone ring Accepting a Specific Call for Your ColleagueRejecting Calls Accessing the Mailbox Using MailboxesUsing Timed Reminders Lift the handset and answer the call Using the SpeakerphoneAnswering a Call With a Headset Enabling and Disabling Handsfree AnswerbackTurning Ringer Cutoff On and Off Turning Do Not Disturb On and OffEnter the code for on or off Trace Call Identifying Anonymous CallersTurning the Microphone On and Off Speaking to visitors via the entrance telephone Deactivating the door opener Accepting a Call From an Answering MachineOpening the door with a code at the door Activating the door openerPress the Waiting calls key Display Number of Waiting Calls Overload IndicationCalled party does not answer or is busy Making CallsOff-Hook Dialing On-Hook DialingTerminate en-bloc dialing En-bloc Dialing/Correcting Station NumbersDial the entered/displayed station number Correct the entered station numberTalking to Your Colleague With a Speaker Call Caller ID SuppressionActivating Tone Dialing Dtmf Suffix Dialing Automatic Connection Setup HotlineAssigning a Station Number When the reserved trunk becomes freeReserve Trunk Dialing aid at the a/b T/R port Trunk FlashAssociated Dialing/Dialing Aid Dialing aid on the S0 bus67=Associated dial? Return to the first party Switching to the Party on Hold ToggleCalling Multiple Parties Simultaneously Calling a Second Party Consultation HoldCombine the calling parties into a three-party conference Connecting the other parties to each otherConducting a Conference Adding Up to Five Parties to the Conference Initiator OnlyLeaving a Conference Transferring a CallChecking Which Parties Are in the Conference Initiator Only Removing Parties From the Conference Initiator OnlyAfter a Speaker Call Announcement in a Group Retrieving a Parked Call Parking a CallPress the Common Hold key Placing External Calls on HoldPicking up Retrieving a Held Call 52, you can place external calls on holdEnding Retrieval Using a Caller ListRetrieving the Caller List Removing an Entry from the Caller List Displaying the Call Time and Additional Call InformationDialing a Station Number from the Caller List Displaying and dialing saved station numbers Redialing a NumberEntry you wish to dial appears on the screen Dialing a Number From the Internal DirectoryUsing Station and System Speed-Dial Numbers Using Repertory Dialing KeysFor the current call Displaying and Assigning Call ChargesDisplaying Call Charges Displaying Call Charges for Another Tele- phoneEnter the code Enter the account code Press this key You can assign external calls to certain projectsAnswering a Callback Using CallbackChecking and Canceling a Saved Callback Storing a CallbackEnding callback display Call Waiting Camp-OnDeleting a displayed entry Press the OK dialog key to confirm your selectionAdjusting the Attention Ring Volume Telephone SettingsAdjusting the Ring Volume Adjusting the Ring ToneReading Angle AcousticsCall Enter the telephone lock PIN Æ Selecting the Language of Screen PromptsLocking the Telephone to Prevent Unauthorized Use To lock and unlock the telephoneSaving Your PIN Or If you make a mistake Saving Station Numbers Functions, Procedures AppointmentsSaving Repertory Dialing Numbers on a Key ScreenIf you make a mistake Storing Station Speed-Dial NumbersYou can do this while a call is in progress Press the key. The LED lights up Confirm Enter the codeSaved function is not active Saved function is active Meaning of LED Signals for Saved FunctionsAssigning Functions to Keys Confirm Select and confirmNo messages present Messages present Microphone is switched on Microphone is switched offNo calls saved Call request saved Other party is not engaged in a callNo callers waiting Select and confirm. All digits entered will be deleted Assigning Procedures Operating Steps to KeysPress this key to enter pauses a P is then displayed End? Other key? Deleting and checking a saved appointment Saving Appointments14.30 = 2.30 p.m.. Confirm Select and confirm Checking the Key Assignment Testing the TelephoneTesting the Telephone Functions Enter the number of the telephone that is ringing Using Variable Call ForwardingCall Forwarding Select and confirm Enter the codeDeactivating night answer Using Night AnswerEnter the code standard night answer service Activating this functionEnter your did number Answering Messages Using Other FunctionsSending a Message Displaying and Deleting Messages You Have SentDeleting Advisory Messages Leaving an Advisory MessagePrompted to do so on their own telephones This state is canceled at the end of the callChange call number relocate Press the illuminated Fax details key. The LED goes out Fax Details and Message on Answering MachineDeactivating indication Monitoring the room Monitoring a RoomActivating the telephone to be monitored Deactivating the telephone to be monitoredGroup call Code *85/#85 Æ Activating Functions for Another TelephoneGroup ringing, code *81/#81 Æ Save PIN Code *93 Æ Send a message Code *68/#68 Æ Locking Another Telephone to Prevent Unauthorized UseOr Enter the code Call forwarding, code *1/#1 ÆSupport Press this key at the end of the entry Input in en-bloc modeSensors Controlling RelaysPaging Radio PagingSimple Paging Equipment Support, you can contact people via their pocket receiversMeaning of LED Indications on Trunk Keys Using Trunk KeysTeam and Executive/Secretary Functions With Trunk Keys Ring transfer keys Only in an executive/secretary teamRetrieving the call Answering Calls With Trunk KeysMaking Calls with Trunk Keys Placing a call on holdForwarding Calls on Lines Switching Between Phone Calls on Multiple TrunksMeaning of LED Indications on the Forward Line Keys Or orMeaning of LED Indications on DSS Keys Using DSS KeysUsing DSS Keys to Answer Calls Calling a Team Member DirectlyPress the flashing DSS key or trunk key Lift the handset Transferring a Call in ProgressAccepting a Call for Another Team Mem- ber Deactivating ring transfer You belong to a hunt group or a group call Using Other Team FunctionsTurning Group Call On and Off Enter the code for Leave all groups Group or trunkNo x means that the audible tone was deactivated Next group or trunk number and group nameRemoving all telephones in call ringing group Accepting a Call for Another Member of Your TeamActivating and Deactivating a Ringing Group Logging on and off during your shift Uniform Call Distribution UCDLogging on and off at the beginning and end of your shift Requesting and activating a work time Turning the night service on and off for UCDEnter the group number for Join/Leave, directed Special Functions in the LAN PC NetworkLeaving a Hunt Group/Group Call Enter the Disa call number of your telephoneConfirm the entry Transferring Call ForwardingWhich your telephone is connected Night answer on? Save? Night answer off? Saving the telephones for the ringing group Controlling Relays Opening the Door Attaching a Station Number Label Labeling, Documentation and AccessoriesLabeling Key Fields Using a PC Labeling Key FieldsConnects a PC to the V.24 interface Ordering AccessoriesOrdering Operating Instructions Operating Instructions in the InternetPNT E Troubleshooting Fixing ProblemsTelephone Maintenance Possible response Responding to Error Messages on the ScreenContacts for Resolving Problems Possible causeIndex Locking Dialing numbersFaceplate FunctionsOperating instructions ProcedureMessage Open doorText message Telephone data serviceStation number Station numbersPage Page Geschäftsbereich Endgeräte CE-Testlab Steinfurt Sonnenschein Quick-Reference Operating Instructions Call wait.trm.off Overview of Functions and Codes AlphabeticalHotline Internal Disa Join hunt group Leave hunt group Forward Line OnForward Line Off Headset Answer call HF answerback on HF answerback offLog off Reset services Retrieve line Ring Transfer OnRing Transfer Off Log on