Digi TS 4 manual Digi One/PortServer TS 2/4 Troubleshooting

Chapter 18 Digi One/PortServer TS 2/4 Troubleshooting

In This Chapter

• Symptom: Digi One/PortServer TS 2/4 Does Not Boot . . . . . . . . . . . . . . . . . 18-2

• Symptom: Cannot Telnet to the Digi One/PortServer TS 2/4 . . . . . . . . . . . . . 18-3

• Symptom: Trouble Accessing a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-4

• Running Digi One/PortServer TS 2/4 Customer Diagnostics . . . . . . . . . . . . . 18-4

• Key to Interpreting Digi One/PortServer TS 2/4 LEDs . . . . . . . . . . . . . . . . . . 18-5

• Verifying TFTP on a UNIX System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-5

• Troubleshooting TFTP Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-5

• Resetting Digi One/PortServer TS 2/4 Configuration to Defaults . . . . . . . . . . 18-6

• Verifying the Digi One/PortServer TS 2/4 IP Address . . . . . . . . . . . . . . . . . . 18-7

• Checking for Duplicate IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-7

• Pinging an IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-7

• Verifying the Network Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-8

• Verifying the RealPort Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-9

• Digi Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-11

Digi One/PortServer TS 2/4 Troubleshooting 18-1