Digi TS 4 manual Symptom Cannot Telnet to the Digi One/PortServer TS 2/4, Assumptions

Symptom: Cannot Telnet to the Digi One/PortServer TS 2/4

Introduction

Use the information provided in this discussion to troubleshoot network problems.

Assumptions

This discussion assumes that the Digi One/PortServer TS 2/4 itself is working, that is, that it completes the boot cycle.

Procedures

Things to Try	See ...
Verify the IP address.
This procedure ensures that you	"Verifying the Digi One/PortServer TS 2/4 IP
are using the right IP address to
	Address" on page 18-7
Telnet to the Digi One/PortServer
TS 2/4.
Check for duplicate IP address.
This procedure ensures that two	"Checking for Duplicate IP Addresses" on
devices are not using the same IP	page 18-7
address.
See if you can ping the IP address.
If you can ping the address, but
cannot Telnet to it, you probably	"Pinging an IP Address" on page 18-7
have a firewall problem. See the
Firewall documentation for more
information.
Verify the network cabling.	"Verifying the Network Cabling" on page 18-8
If you cannot resolve the problem,	"Digi Contact Information" on page 18-11
contact Digi.

Digi One/PortServer TS 2/4 Troubleshooting 18-3