DirecTV HIRD-D01, HIRD-D11 owner manual QWhat if my question isn’t listed here?

DIRECTV SYSTEM FROM HUGHES NETWORK SYSTEMS - OWNER’S MANUAL

QI’m getting a message to call some extension. Why?

AThere are many different reasons for this. If you want to watch the channel that is displaying the message, call the service provider for assistance. For channels below 900, call DIRECTV at 1-800-DIRECTV (347-3288). For channels in the 900s, call USSB at 1-800-204-USSB (8772).

QWhy don’t I have an on-screen offer to purchase pay per view programs?

AThere are three possibilities; your digital satellite receiver must be connected to a phone line and it is not, or your service provider doesn’t realize that your phone line is connected, or your service provider has disabled your ability to make on-screen purchases. Call your service provider, at either 1-800-DIRECTV (347-3288) or 1-800-204-USSB (8772), for assistance.

QCan I receive my local TV programs through my digital satellite receiver?

ATo receive local programming you will need either a traditional antenna (i.e. roof mounted,

attic mounted or rabbit ears) or “lifeline” cable TV. Connect this signal to the IN FROM

ANTENNA on the back of your digital satellite receiver. Use the key to switch between satellite programming and local programming provided on the OUT TO TV connector.

QIf I have questions about my DIRECTV System or need to have it serviced, who should I call?

AFor issues regarding your equipment, contact us directly at 1-800-274-8995. If you would like, call your dealer first. They are most familiar with your installation and needs. Also, they are likely to be local to you.

If you need assistance with your subscription, such as adding channels, contact the service provider. For channels below 900, call DIRECTV at 1-800-DIRECTV (347-3288). For channels in the 900s, call USSB at 1-800-204-USSB (8772).

QI think I set an event to record on my VCR, but when I played the tape back nothing was there. What could be wrong?

AThere are several possible reasons for this. First, check that the VCR was programmed correctly and left turned off and the input matches the output from your digital satellite receiver. Confirm that you were authorized to tape the chosen program.

QI picked up my telephone and it was making a hissing and squealing sound. Why?

AYour digital satellite receiver was reporting any pay per view activity that may have occurred to the service providers. This happens very rarely and lasts for only a minute or so.

QWhat if my question isn’t listed here?

ACall your dealer or the Customer Care Center at 1-800-274-8995. We will do our very best to answer your questions.