Troubleshooting Guide
Check the following before requesting service.
SYMPTOM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
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Power |
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No power | The AC power cord is not connected. | Connect the AC power cord |
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to the AC outlet |
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TV broadcast reception |
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| TV station experiencing problems. | Try another channel. |
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Poor or no picture. | Picture control is not adjusted. | Check picture control adjustments. |
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Possible local interference. | Check for source of reception disturbance. |
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| Antenna/Cable connector is not connected. | Check Cable connection or VHF/UHF ant. |
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| TV station experiencing problems. | Try another channel. |
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Picture wobbles |
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Cable TV channel is scrambled. | A Cable box needs to be used (if desired). | |||
or drifts. | ||||
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| Possible local interference. | Check for source of reception disturbance. | ||
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| Cable connected or not connected. | Check all Cable connections. | ||
No Cable reception. | TV/Cable set to TV. | Set TV/Cable to Cable | ||
| Cable TV service interrupted. | Contact your Cable TV company. | ||
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No reception above | TV/Cable set to TV. | Set TV/Cable to Cable. | ||
CH13. | ||||
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| TV station experiencing problems. | Try another channel. | ||
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| MUTE button is pressed. | Press MUTE button again. | ||
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Poor or no sound. | Possible local interference. | Check for source of reception disturbance. | ||
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| Antenna/Cable connector is not connected. | Check Cable connection or VHF/UHF ant. | ||
| Volume is set to minimum. | Increase volume. | ||
TV Shuts off. | Sleep Timer is set. | Set Sleep Timer to "Off". | ||
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Off Timer is set. | Clear Off Timer. | |||
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Closed Captioning | TV Signal is weak. | Check Cable or VHF/UHF antenna. | ||
not working. | TV station experiencing problems or | Try another channel. | ||
| program tuned is not closed captioned. | |||
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Remote Control |
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| The remote control is not aimed at the | Aim the remote control at the Remote | ||
| sensor. | sensor. | ||
| Distance is too far or too much light in the | Operate within 23 feet or reduce the | ||
Remote control | room. | light in the room. | ||
does not operate. | There is an obstacle in the path of the beam. | Clear the path of the beam. | ||
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| The batteries are weak. | Replace the batteries. | ||
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| The batteries are not inserted correctly. | Insert correctly. | ||
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| Block item is set to "Off". | Set the block item "On". | ||
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Parental Control not | News or sports event being broadcast. | Parental Control does not work with | ||
Working properly. | News or sporting events. | |||
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| Ratings not set. | Set ratings as desired. | ||
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