Troubleshooting Checklist

 

 

Table 4-2 Troubleshooting Checklist (continued)

 

 

 

 

 

 

 

Problem

Possible Cause

Recommended Action

 

 

 

 

 

 

 

Cannot contact the

IP address not assigned.

Refer to the SecureStack A2

 

 

SecureStack A2

 

Configuration Guide for the IP address

 

 

through in-band

 

assignment procedure.

 

 

management.

 

 

 

 

Port is disabled.

This is normal if the switch is a Member in

 

 

 

 

 

 

 

a stack.

 

 

 

 

If operating as a standalone switch or as

 

 

 

 

the Manager in a stack, enable the port.

 

 

 

 

Refer to the SecureStack A2

 

 

 

 

Configuration Guide for instructions to

 

 

 

 

enable/disable ports.

 

 

 

 

 

 

 

 

No link to switch.

Verify that all network connections

 

 

 

 

between the network management station

 

 

 

 

and the device are valid and operating.

 

 

 

 

If the problem continues, contact

 

 

 

 

Enterasys Networks for technical support.

 

 

 

 

 

 

 

Port(s) goes into

Loop condition detected.

Verify that Spanning Tree is enabled.

 

 

standby for no

 

Refer to the SecureStack A2

 

 

apparent reason.

 

Configuration Guide for the instructions to

 

 

 

 

set the type of STA.

 

 

 

 

Review the network design and delete

 

 

 

 

unnecessary loops.

 

 

 

 

If the problem continues, contact

 

 

 

 

Enterasys Networks for technical support.

 

 

 

 

 

 

 

User parameters (IP

Clear NVRAM was set using

Reenter the lost parameters as

 

 

address, switch and

CLI commands.

necessary. Refer to the SecureStack A2

 

 

module name, etc.)

 

Configuration Guide for the instructions to

 

 

were lost when the

 

configure the SecureStack A2 using CLI

 

 

SecureStack A2

 

commands.

 

 

power was cycled.

 

If the problem continues, contact

 

 

 

 

 

Enterasys Networks for technical support.

SecureStack A2 Installation Guide 4-7

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Enterasys Networks A2H123-24 manual Configuration Guide for the IP address