Enterasys Networks A2H123-24 Getting Help

Getting Help

xviii About This Guide

Getting Help

ForadditionalsupportrelatedtotheSecureStackA2orthisdocument,contact

EnterasysNetworksusingoneofthefollowingmethods:

BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowing

informationready:

•YourEnterasys Networksservicecontractnumber.

•Adescriptionofthefailure.

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,

changingmode,rebootingtheunit.)

•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthe

network.

•Adescriptionofyournetworkenvironment(layout,cabletype.)

•Networkloadandframesizeatthetimeoftrouble,ifknown.

•Thedevicehistory(thatis,haveyoureturnedthedevicebefore,isthisarecurring

problem?)

•AnypreviousReturnMaterialAuthorization(RMA)numbers.

World Wide Web www.enterasys.com/services/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada) or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact/

Internet mail support@enterasys.com

To expedite your message, type [Switching] in the subject line.

To send comments concerning this document to the Technical Publications Department:

techpubs@enterasys.com

Please include the document Part Number in your email message.

Contents

Main Page Notice REGULATORY COMPLIANCE INFORMATION Page Supplement to Product Instructions 20 Page DECLARATION OF CONFORMITY ENTERASYS NETWORKS, INC. FIRMWARE LICENSE AGREEMENT BEFORE OPENING OR UTILIZING THE ENCLOSED PRODUCT, CAREFULLY READ THIS LICENSE AGREEMENT. Page Page Page Contents About This Guide Chapter 1: Introduction Chapter 2: Network Requirements Chapter 3: Hardware Installation Chapter 4: Troubleshooting Appendix A: Specifications Figures Tables Page About This Guide Who Should Use This Guide Important Notice How to Use This Guide Related Documents Conventions Used in This Guide Thefollowingconventionsareusedinthisguide: Getting Help Introduction Overview A2H123-24 Switch Page Stack Connections Redundant Power Supply Capability Connectivity Management Switch Configuration Using WebView Switch Configuration Using CLI Commands Standards Compatibility LANVIEW Diagnostic LEDs Network Requirements 10BASE-T Network 100BASE-TX Network 100BASE-FX Network 1000BASE-T Network Hardware Installation Considerations Prior to Installation Required Tools Unpacking the Switch Installing the Switch on a Flat Surface Installing the Rubber Feet Page Guidelines for Flat Surface Installation Rack Mounting the Switch Guidelines for Rackmount Installation Attaching Brackets and Installing in Rack Connecting Stacking Cables Page Configuring Switches in a Stack About SecureStack A2 Switch Operation in a Stack Recommended Procedures for New and Existing Stacks Installing a New Stackable System of Up to Eight Switches Important Adding a New Switch to an Existing Stack Using the clear config Command in a Stack Connecting AC and RPS-SYS Power AC Power Page C2RPS-SYS Redundant Power System Stack Initialization Overview Connecting to Console Port for Local Management What Is Needed Connecting to an IBM or Compatible Device Connecting to a VT Series Terminal Connecting to a Modem Connecting to the Network Connecting UTP Cables Page Page Page Connecting Fiber-Optic Cables to LC Ports Page Completing the Installation Initial Logon to Switch Management Page Troubleshooting Using LANVIEW Table 4-1 LANVIEW LEDs Page Table 4-1 LANVIEW LEDs (continued) Troubleshooting Checklist Table 4-2 Troubleshooting Checklist (continued) Problem Possible Cause Recommended Action Using the Reset Switch A Specifications Switch Specifications Physical Environmental Table A-1 A2H123-24 Switch Specifications (continued) Item Specification Fiber-Optic Specifications Console Port Pinout Assignments Torque Values Regulatory Compliance