Warranty
Sherwood Industries Ltd. Limited Lifetime Warranty
Sherwood Industries Ltd. is the manufacturer of the Enviro line of heating products. At Sherwood industries, our commitment to the highest level of quality and customer service is the most important thing we do. Each Enviro stove is built on a tradition of using only the finest materials and is backed by our Exclusive Lifetime Limited Warranty to the original purchaser. With Enviro, you’re not just buying a stove, you’re buying a company with fifteen years of unequalled performance and quality.
Limited Five (5) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers the ENTIRE STOVE BODY against defects in materials and workmanship, for part replacement and labour for the first five (5) years and part replacement thereafter to the original purchaser. This Warranty covers: Firebox, Stainless Steel Secondary Air Tubes, Cabinet Sides, Pedestals, Surround Panels and Cast Iron Door against defects for part replacement or repair and labour for the first year and part replacement or repair for the remainder of the five years to the original purchaser. Certain restrictions apply to this warranty. Please see the exclusions and limitation section below.
Sherwood Industries Ltd is responsible for stocking parts for a maximum of five (5) years after discontinuing and manufacture or incorporation of the item into its products.
Limited One (1) Year Warranty:
The handles, door latch and door glass panel will be warranted for defects only for a period of one (1) year from the date you purchase it. All blowers have a one (1) year manufacturer’s limited warranty.
The Warranty does not cover firebricks or tarnish, discoloration or wear on the gold/nickel plating, paint or gasketing.
How the Warranty Works
1.All warranties by the manufacturer are set herein and no claim shall be made against the manufacturer on any oral warranty or representation. All claims under this Limited Warranty must be made in writing by your dealer.
2.Any stove or part thereof that is repaired or replaced during the Limited Warranty period will be warranted under the terms of the Limited Warranty for a period not exceeding the remaining term of the original Limited Warranty or six (6) months, whichever is longer.
3.For any part or parts of this stove, which in our judgment show evidence of defects, Sherwood Industries Ltd. reserves the option to repair or to replace the defective product through an accredited distributor or agent, provided the defective part is returned to the distributor or agent. Transportation Prepaid, if requested. Sherwood Industries Ltd. may chose to buy back the item at the cost the dealer was invoiced.
4.If you discover a problem that you think may be covered by the Limited Warranty, you MUST REPORT it to your Enviro dealer WITHIN 30 DAYS, giving them proof of purchase and the date of purchase. The dealer will investigate the problem and work with Sherwood Industries Ltd. to determine whether the problem:
a)Is covered by the Limited Warranty
b)Can be fixed in your home or does the product needs to be returned to Sherwood Industries Ltd. for repair.
5.If Sherwood Industries Ltd. determines that the stove needs to be returned to Sherwood Industries Ltd. for repair, the customer has the responsibility and the expense of removing it from their home and shipping it to Sherwood Industries Ltd. If the problem is covered by the Warranty, Sherwood Industries Ltd. will replace the item at its option and the customer is responsible for return shipping and
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