Appendix C

Troubleshooting

You should not encounter any difficulties as you set up and use your computer, but if anything out of the ordinary happens, refer to this appendix. You can also run System diagnostic tests on various system components. See Appendix A for instructions.

If the suggestions here or in Appendix A do not help solve the problem, see “Where to Get Help” in the Introduction for instructions on contacting your dealer or Epson customer service.

Identifying Your System

When you contact your dealer, be ready to provide the serial number of your computer and its current configuration. You should also provide the version number of the computer’s ROM BIOS, as well as the names and version numbers of your operating system and any application programs you are using.

You can find the serial number on the computer’s back panel. If you are able to use your computer, run the System Configuration program to view your current configuration information.

Follow these steps to obtain the other information:

1.Turn on your computer or press the RESET button. When the computer performs its memory test, the version number of your system’s ROM BIOS appears at the top of the screen. Write down the number. (This number is also included in your System Configuration program information.)

Troubleshooting C-Z