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Epson EPI-4000 6-22Troubleshooting, The printout is not what you expected

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Printing Problems

ProblemSolution

The printout is not what you expected.

The printer does not produce the font you selected with your software.

The printer prints characters that do not belong to the selected symbol set.

The printer prints a series of strange characters.

You may not have selected the correct orientation (portrait or landscape). Make sure that the orientation matches the selected font. The printer ignores the font selection if the font you choose does not support the selected orientation. Also make sure that the SelecType font menu is set to the desired font number.

You may not have selected the correct symbol set. Specify the desired symbol set with your software or with SelecType. If you cannot change the settings with your software, use SelecType to choose the desired symbol set. The procedure to change the symbol set menu with SelecType varies depending on your selected printer mode. See Chapter 2 for more information.

Your printer and computer may not be communicating correctly. Make sure that you use the correct interface cable and that the communication protocol is correct. See your computer manual for more information. You can also use your printer’s data dump mode, as described later in this chapter, to print out codes reaching the printer and check the data being sent from the computer.

6-22 Troubleshooting

Contents

Page Page Page IMPORTANT SAFETY INSTRUCTIONS has the need Contents Chapter Paper Handling Chapter 4 Options Chapter 5 Maintenance and Transportation Chapter 6 Troubleshooting Chapter 7 Technical Specifications Appendix A Resident Fonts and Symbol Sets A-1 Appendix B Modes and Commands Glossary Introduction Options and Supplies Font cards 2 Introduction Coax and Twinax interface boards IEEE interface board Serial interface boards Introduction About This Manual Finding your way around 4Introduction introduction Conventions used in this manual WARNINGS CAUTIONS Where to Get Help Ink Jet Printer Precautions off the in faster ink consumption 6 Introduction on the Setting Up the Printer Choosing a Place for the Printer 1-2Setting Up the Printer WARNING: Unpacking the Printer 1-4Setting Up the Printer Page Removing the Protective Materials 1-6 Setting Up the Printer Page 1-8 Setting Up the Printer Page Checking the Parts Note: Carrying the Printer 1-12Setting Up the Printer Page Assembling the Printer Attaching the Printer Cover 1-14Setting Up the Printer Installing the Extension Tray Installing the Output Tray 1-16Setting Up the Printer Installing the Paper Support Installing the Ink Cartridge Up the Page Page When to replace a cartridge 1-20Setting Up the Printer Plugging in the Printer Your Printer’s Components Front View 1-22Setting Up the Printer Page Back View 1-24Setting Up the Printer Left Side View 1-26Setting Up the Printer Charging the Ink Feeding System Note: You 1-28Setting Up the Printer Loading Paper to Print a Self Test connect 2. Press MANUAL FEED. The MANUAL FEED light goes on Page 1-32Setting Up the Printer Page Page CAUTION: 1-36Setting Up the Printer CAUTION: Be sure to set the paper-endclip lightly Printing the Self Test 1-38Setting Up the Printer Page CAUTION: Be sure to close the printer cover when you 1-40Setting Up the Printer Page Printing the Self Test If the Self Test Doesn’t Print 1-42Setting Up the Printer Connecting the Printer to Your Computer Connecting the Parallel Interface 1-44Setting Up the Printer Squeeze the wire clips together until they lock Connecting the Serial Interface 1-46Setting Up the Printer Page N o t e : 1-48Setting Up the Printer Using Your Printer with Software Selecting the Best Printer Mode LQ Mode FX Mode SQ-2500 How Your Printer Prints How Using the Printer The Control Panel 2-2Using the Printer Using the printer Buttons FORM FEED 2-4Using the Printer MANUAL FEED RESET SelecType Overview 2-6Using the Printer SelecType M E N U SET CLEANING Using SelecType SelecType Menus and Options 2-8Using the Printer HP Emulation Mode Menus Menu 0: Paper Size 1Landscape 3Downloaded Menu 3: Font Number 2-12Using the Printer Menu 4: Symbol Set 7ISO 60 (Norwegian 1) 8ISO 11 (Swedish) BISO 16 (Portuguese) ELegal Menu 5: Auto Continue 2-14Using the Printer Page Menu 6: Automatic Margins a margin text Menu 7: Lines Per Page 2.Press SelecType to enter SelecType mode Page Menu 8: Status Sheet/Self Test Note: Only letter or sheets or self tests 2-18Using the Printer Note: Option 3 is reserved for future IC emulation cards. When Menu b: Interface Serial interface (RS-232C) Menu C: Baud Rate 2-20Using the Printer Menu d: Word length 2Even parity Menu F: X-on/ X-off 2-22Using the Printer LQ/FX Emulation Mode Menus LQ/FX Menu 2: Condensed Print LQ/FX Menu 3: Typeface 2-24Using the Printer LQ/FX Menu 4: Extended Graphics Menu 5: Country (LQ/FX) 2-26Using the Printer LQ/FX Menu 6: Automatic Margins Option Setting 0Off Menu 7: Lines Per Page (LQ/FX) Paper Handling Choosing Paper 3-2Paper Handling material and store it in a cool, dry place. Adverse storage Loading Paper Loading Paper into the Paper Tray 3-4Paper Handling Page 3-6Paper Handling Page 3-8Paper Handling Page 3-10Paper Handling Page 3-12Paper Handling Page 3-14Paper Handling Loading Paper Loading Paper Manually 3-16 Paper Handling does not load paper or print properly 3-18Paper Handling Page 3-20Paper Handling Page Options Using Font Cards Compatible Font Cards Caring for Font Cards 4-2 Options Using Font Cards Inserting a Font Card Options 4 4-4Options Selecting a Font With Your Application Program Selecting a Font With SelecType Options 4 Selecting a font in HP emulation mode 4-6Options change a setting Removing a Font Card Recovering From a Card Error When inserting a font card 4-8Options When removing a font card O p t i o n s 4 Using a Memory Board Installing a Memory Board 4-10Options Options 4-12Options Page 4-14Options Checking the Memory Board Using Interface Boards 4-16Options a separate sheet of paper Installing an Interface Board 4-18Options Page 4-20 Options Page connected at the same time Setting up Your System described in Chapter 2. The printer supports these interfaces only in 4-22 Options Maintenance and Transportation Cleaning the Printer 5-2Maintenance and Transportation Page Cleaning the Print Head 5-4Maintenance and Transportation Running the Cleaning Cycle Cleaning the Paper Path 5-6Maintenance and Transportation WARNING; Never remove or install an ink cartridge when 5-8Maintenance and Transportation Page Note 5-10 Maintenance and Transportation outlet 5-12Maintenance and Transportation Page 5-14Maintenance and Transportation Page 5-16Maintenance and Transportation Page Trobleshooting Status and Error Messages The Messages bF Insufficient memory 6-2Troubleshooting bo Buffer overflow CE Card error was CL C l e a n i n g Co Cover open at all dP Processing data E 0 t h r o u g h E 9 , E A through EF Service required FFX emulation mode FFF o r m f e e d H d Hexadecimal dump mode Ho Head hot I C Ink charging I E Ink end I L Ink low L r P E Paper out P J Paper jam error 6-6Troubleshooting P S Paper size error P S rE R e s e t r F Factory reset S P Self print S P Problems and Solutions Problem Power Supply Paper Feeding Problems Test Print SelecType Problems Power Supply ProblemSolution Power is not being supplied to the printer 6-10Troubleshooting Paper Feeding Problems Page Clearing a Paper Jam 6-14Troubleshooting Note: Sometimes ink can smear on the platen during a paper jam As a result, the backs next few pages may be soiled If this happens, clean the paper path as described in Chapter Removing a Paper Jam from the Top of the Printer 6-16Troubleshooting Page Test Print Problem Solution The self test or status sheet does not Printing Problems Page Page Page for information on how to adjust your application program The interface connector may not be Troubleshooting serial 6-24Troubleshooting The position of the printout is not what you expected Problems With Graphics Page SelecType Problems Page Paper Handling Page Page Page Page Options Page Page Data Dump Mode these FORM FEED 6-38Troubleshooting Page The chart below interprets the first eight codes of the sample printout 6-40Troubleshooting Technical Specifications Printer Specifications Printing Printing method: Resolution: Printing speed: LQ and FX emulation mode: Upright/italic Medium/Bold Paper Delivery Paper feed methods: Paper feed direction: Paper feed speed: Paper eject: 7-4Technical Specifications Paper Single sheets Quality: Width: Length: Length: Paper feed Printable Area CAUTION: Do not print ouside of the printable area 7-8Technical Specifications length Page Printer Specifications Executive B (ledger) setting) (landscape Page Printable area in LQ and FX emulation mode Letter Ink Type: Color: Page coverage Letter quality Draft 2.5% Ink life: Mechanical Noise: Reliability: Rated voltage: 120 VAC Allowable Controller Hardware CPU: RAM: ROM: Host interface: Environment Humidity: 7-18 Technical Specifications must be less than 0.2µs Parallel Interface Pin assignments for the parallel interface 7-20 Technical Specifications Interface Specifications CHASSIS Printer's chassis ground, which is OUT Note: 7-22Technical Specifications Interface Specifications Serial Interface Handshaking: Connector: 7-24Technical Specifications Pin assignments for the serial interface 7-26Technical Specifications SelecType setting 7-28Technical Specifications SelecType setting Resident Fonts and Symbol Sets HP Emulation Mode HIJabcdefghij0123!"#$ Line printer Symbol Sets Page Page Page Page Page Page Page Page LQ and FX Emulation Mode orientation Character Sets Page A-15 xcharacter Converting Hexadecimal Numbers to Decimals Appendix B Modes and Commands Modes and Commands B-1 Available Printer Modes Setting the Printer Mode With SelecType Printer Driver Information B-2 Modes and Commands B-2 Fonts and Font Cartridges Modes and Commands B-3 HP Emulation Unique Features Printable area B-4 Modes and Commands or optional push tractor Command Summary for HP Emulation Command Summary for HP Emulation Modes and Commands B-7 B-8Modes and Commands Command Summa y for HP Emulation Cursor Positioning Modes and Commands B-9 Font Selection B-10 Modes and Commands B-10 Modes and Commands B-11 B-11 B-12 Modes and Commands Function Modes and Commands B-13 B-13 B-14Modes and Commands Modes and Commands B-15 Font Management Soft Font Creation B-16 Modes and Commands B-16 HP Emulation (continued) B-18 Modes and Commands B-18 Function Command Summary for LQ/FX Emulation ESC l/0 EPI-4000and LQ/FX Command Differences B-20 Modes and Commands B-21 ESC w ESC S0, ESC Sl, ESC w, ESC ESC C, ESC C0 B-22Modes and Commands Summary DEL CAN ESC EM ESC &, ESC K, ESC L, ESC Y, ESC Z, ESC *, and ESC ^ Printer Operation ASCII Dec Hex Data Control Command Summa y for LQ/FX Emulation Vertical Motion Modes and Commands B-25 B-25 Horizontal Motion B-26 Modes and Commands B-26 Overall Printing Style Modes and Commands B-27 B-27 Print Size and Character Width Print Enhancement B-28 Modes and Commands B-28 Word Processing Character Tables Modes and Commands B-29 B-29 User-definedCharacters *Note: B-30Modes and Commands (con't) Dec. Hex Modes and Commands B-31 Glossary decimal Glossary ESC/P fixed pitch font font card form feed IC cards initialization interface international characters italic memory menu number systems decimal hexadecimal option orientation parallel interface parity point size print quality proportional printing push tractor unit reset SelecType style symbol set test print typeface unidirectional printing Index 2-9-22 2-23-27 4-6, A-3 2Index Page Page Index 6 Index Page Page Page Page Changing SelecType Settings