If your computer did not have Windows 98 pre-installed, it is an upgrade from Windows 95 to 98. It may not support USB connectors, and may not print. Confirm whether your computer supports USB connectors by calling the manufacturer.

The printer driver is installed as an "unknown device" in the device manager

During plug-and-play installation, some problem disrupted the

4

installation. While the printer is connected through the USB cable

and the power is on, check the Device Manager in the My Computer menu. If USB printer or EPL 5700L/i is installed in unknown device, then the printer hasn’t been properly installed. Disconnect the USB cable from the printer, then reconnect it and reinstall the printer driver.

Cannot print from Windows

The driver’s printer port may be incorrect. To check the setting of the printer port, select properties in the file menu of the printer dialog box in the program group.

Your printer is not displayed in the selector dialog box

Make sure that the printer’s power is on. The printer port does not appear on the menu because the computer does not recognize the printer connection. Try disconnecting and then re-connecting the USB cable.

Troubleshooting 4-21