Manuals / Brands / Computer Equipment / Printer / Epson / Computer Equipment / Printer

Epson EPL-5700i, EPL-5700L Although connected to the USB hub, the printer does not operate correctly

1 108

Download 108 pages, 2.17 Mb

Although connected to the USB hub, the printer does not operate correctly

The printer may not be connected to the first level USB hub. There are five levels of USB connectors, make sure that your printer is connected to the first level.

Make sure that the computer has correctly recognized the USB hub. Check the USB hub under universal serial bus in the device manager.

4-22Troubleshooting

Contents

Laser Printer Reference Guide Printer Parts Declaration of Conformity Contents Chapter 3 EPSON Status Monitor 3 Utility Stopping Monitoring (Windows only) Chapter 4 Troubleshooting Chapter 5 Maintenance and Transportation Appendix A Technical Specifications 500-SheetLower Cassette Unit (C81287✽/C81288✽) . . . . . A-14 Appendix B Contacting Customer Support Glossary Getting Started About This Guide About Your Printer Warnings, Cautions, and Notes Using Your Printer Ready and Error lights Controlling the Printer Accessing the printer driver Accessing Online Help Note for using shared printers in Windows NT Setting up your printer as a shared printer Note: Accessing the printer through a network Page Page Page Using the DMA Confirming if you can use DMA Paper Handling Page Page Printing on special media Envelopes Labels Optimizing Print Quality Adjusting print density Enhanced MicroGray Enh. MG off Enh. MG on Enh. MG Using Options Printer Options 500-SheetLower Cassette Unit Installing Loading paper Face-upTray Using Memory Module Page Page Page Page Removing EPSON Status Monitor 3 Utility About the EPSON Status Monitor Windows shared printer Allow monitoring of shared printer Local Printer Connect the printer directly to the printer port of your computer Accessing the EPSON Status Monitor For Macintosh users Getting Printer Status Details For Windows Users For Macintosh Users Setting Monitoring Preferences Page Status Alert Window Stopping Monitoring (Windows only) Troubleshooting Problems and Solutions The printer stops and the error light (red) is flashing wWarning: Page Page Page Feed Jams Page Feed Jam when using the optional 500-SheetLower Cassette Unit Page The ready light (green) does not turn on when you turn the printer on The ready light (green) is on but nothing prints Some or all of the printout is garbled or printed as asterisks Position of the printout is not correct Graphics don’t print correctly The background is dark or dirty Black or white bands appear in the printout Uneven darkness Toner smudges Missing areas on printed image Completely blank pages The printed image is light or faint The image is too dark Non-printedside of the page is dirty Under Run Error Paper does not feed from the optional 500-SheetLower Cassette Unit Feed Jam when using the optional 500-SheetLower Cassette Unit A communication error has occurred The status information does not match the real status of the printer Windows shared printers cannot be monitored Cannot install the printer driver in Windows The printer driver is installed as an "unknown device" in the device manager Cannot print from Windows Your printer is not displayed in the selector dialog box Although connected to the USB hub, the printer does not operate correctly Maintenance and Transportation Replacing Consumable Products c Caution: Page Page Replacing the photoconductor unit Page Page Cleaning the Printer Removing spilled toner Cleaning the printer case Transporting the Printer Technical Specifications Paper Page Printer Environmental Mechanical Electrical Interface nStrobe/HostClk nACK/PtrClk/PeriphClk Busy/PtrBusy/PeriphClk PError/AckDataReq/nAckReverse Select/Xflag nAutoFd/HostBusy/HostAck PeripheralLogicHigh nlnit/nReverseRequest nFault/nDataAvail/nPeriphRequest nSelectln/IEEE1284active GND Using the ECP mode USB interface For Windows Options and Consumables Developer cartridge (S050010) Photoconductor unit (S051055) Contacting Customer Support Where to Get Help For United Kingdom and the Republic of Ireland Users Support Via Telephone Product Model Serial number of your product Driver software version Operating System For Australian Users Internet URL http://www.epson.com.au Your Dealer EPSON Helpdesk For Singapore Users For Hong Kong Users For Philippines Users Glossary Page Index IN-1 IN-2