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Epson FX-2170 Troubleshooting, Dots are missing in random positions, A line of dots is missing in the printout, Printed characters are not what you expect

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The paper thickness lever may not be set properly. See “Adjusting the paper thickness lever” in Chapter 2.

Dots are missing in printed characters or graphicsA line of dots is missing in the printout.

The print head is damaged. Stop printing and contact your dealer to have the print head replaced.

Dots are missing in random positions.

Either there is too much slack in the ribbon or the ribbon has come loose. Reinstall the ribbon cartridge as described in Chapter 1.

Printed characters are not what you expectThe typestyles or characters you sent with your software did not print.

Check that the software is correctly configured for your printer. For instructions, see “Setting Up Your Software” in Chapter 1.

The font selected on the control panel does not print.

Your software may be overriding your control panel setting. Select the font in your software program.

Troubleshooting 6-5

Contents

Page Printer Update On page 1-15,replace the original text with the new information below Setting Up Your Software Refer to the following sections for printer driver installation instructions For Microsoft Windows users Installing the driver for Windows 95 users more running Then Driver from disk provided by hardware manufacturer OK. You see the Yes. (No Next YES Finish Installing the driver while running Windows My Computer Printers Add Printer Local printer Page DOS printer utilities Guide Page Printer Parts Page Declaration of Conformity Where to Get Help for United States Users For United Kingdom Users Use of options Safety information warning: Important Safety Instructions Contents Introduction Handling Chapter 4 Using Printer Options Chapter 5 Maintenance and Transportation Maintenance Chapter 6 Troubleshooting Appendix Specifications, Command Summary, and Index Setting Up the Printer Choosing a Place for the Printer If you plan to use a printer stand, follow these guidelines: Use a stand that supports at least 26 kg (57.8 lbs) Unpacking the Printer Installing the Ribbon Cartridge 1-6Setting Up the Printer sure the 7.Slide the print head from side to side to make sure it moves smoothly Setting Up the Printer 1-8Setting Up the Printer Setting Page Plugging in the Printer Running the Self Test The printer prints the self test in the currently selected font 1.Make sure the printer is turned off and the paper path guide is open 2.Move the paper release lever to the single-sheetposition LF/FF 5.Lift the paper path guide and rest it against the paper guide 1-12Setting Up the Printer 7.To stop the self test temporarily, press the Pause button Connecting the Printer to Your Computer Setting Up Your Software Checking the printer driver settings Be sure to check the following: Resolution Paper size Orientation 8.Click Options to open the option menu Using non- Windows software FX-870/1170 FX-850/1050 FX-800/1000 Installing Epson Remote Using Epson Remote Using Epson Calibration Paper Handling Selecting the Paper Feeding Method Using Single Sheets guide to match the width of your paper 3.Lift the paper path guide and rest it against the paper guide 2-4Paper Handling Caution: To eject the paper, press the Load/Eject button Paper Handling Loading single sheets from the front Page Using Continuous Paper Selecting the tractor position and paper path Using the front push tractor position 2-10Paper Handling Using the pull tractor position 4. Push the tractor into the printer’s mounting slot as shown below Loading the front push tractor 2-12Paper Handling Page 2-14Paper Handling Load/Eject button Loading the rear push tractor 2.Remove the printer cover and paper guide 2-16 Paper Handling Paper Handing 9.Attach the printer cover and paper guide 2-18 Paper Handling Loading the pull tractor 2-20Paper Handling Caution: Loading the push/pull tractor The standard rear push tractor cannot be removed 2-22Paper Handling Removing paper from the tractor Switching Between Continuous Paper and Single Sheets single Switching to continuous paper Printing on Special Paper Adjusting the paper thickness lever Paper type 2-26 Paper Handling Multipart forms Use only carbonless multipart forms forms Caution: forms Labels Caution: Never feed backward Envelopes Using the Printer Control Panel Panel Tear Off /Bin (two lights, green) Font (two lights, green) Draft Pitch (three lights, green) All of the lights above are on when a fatal error occurs Buttons Pitch Other control panel features test. See Chapter 1 for details Performs a draft self test. See Chapter 1 for details in this chapter Changing the Default Settings Selecting items and changing settings Pitch lights Pause lights Each time 4.When you finish changing the settings, turn off the printer Character table International character set for Italic table Page length for front and rear tractor High speed draft Print direction Interface mode Auto interface wait time Input buffer Skip over perforation Auto tear-off Auto line feed Auto carriage return Buzzer (Beep) Roll paper Micro Adjust 3-14using the Printer Tear-Off Using auto tear-offmode 2.Tear off all printed pages described in when using 3-16Using the Printer Bi-dAdjustment Barcode Printing Using Printer Options Cut-SheetFeeders 4.Move the printer head to the ribbon installation position 6.Insert the cable into the connector as shown above 7.Replace the printer cover loading paper with the high capacity cut-sheetfeeder Load paper using the high capacity cut-sheetfeeder as follows: 1.Turn off the printer 4-4Using Printer Options Do not use labels in the cut-sheetfeeder 5.Insert the paper along the left paper guide 7.Push back the paper-setlevers to clamp the paper against the guide rollers between continuous paper and the Switching to continuous paper Switching to the cut-sheetfeeder Selecting single-sheets,postcards, or envelopes Pull Tractor Loading paper with the push tractor and the optional Roll Paper Holder avoid holder when lifting the printer. Only the printer’s weight holds it in place 4-10using Printer Options Use the rear push tractor paper path as shown below 6.Install the paper guide and the printer cover 7.Turn on the printer. The roll paper loads automatically Interface Cards Installing an interface card printer’s internal socket. Then re-insertthe screws and tighten To remove the interface card, reverse the steps above Selecting a baud rate Handshake timing timing Maintenance and Transportation Cleaning the Printer Replacing the Ribbon Transporting the Printer Troubleshooting Power Supply Printing The printer beeps several times An error has occurred. Turn off the printer and turn it on again The print is faint or uneven Printed characters have parts missing at the bottom The printout is faint Dots are missing in printed characters or graphics A line of dots is missing in the printout Dots are missing in random positions Printed characters are not what you expect The typestyles or characters you sent with your software did not print The print position is not what you expect your If your program doesn’t have a 6-6 Troubleshooting Paper Handing Paper feeding is crooked or the paper jams Make sure that the printer cover is closed Paper does not eject completely Use the LF/FF button to eject the page the LF/FF Make sure the paper guide is in the upright position The paper does not eject properly Options See this section if you have problems with optional equipment The paper does not feed properly with the cut-sheetfeeder The paper does not feed Paper may be jammed near the print head. Look for a paper jam and remove it Page Page Appendix Specifications, Command Summary, and Character Tables Specifications, Command Summary, and Character Tables A-l Printer Specifications Specifications, Command Summary, and Character Tables A-3 Paper A-4Specifications, Command Summary, and Character Tables Tables Specifications, Command Summary, and Character Tables A-5 Specifications, Command A-6 Specifications, Command Summary, and Character Tables Paper alignment Specifications, Command Summary, and Character Tables A-7 Printable area Single sheets, envelopes, and postcards: Continuous paper: A-8 Specifications, Command Summary, and Character Tables Specifications Mechanical rear) 750 million lines Specifications, Command Summary, and Character Tables A-9 Electrical Environmental Safety approvals Specifications, Command Summary, and Character Tables A-11 CE marking Interface specifications A-12Specifications, Command Summary, and Character Tables Parallel interface (forward channel) Parallel interface (reverse channel) Specifications, Command Summary, and Character Tables A-15 Pin Using Commands Commands Arranged by Topic Page format Print position motion Summary, and Tables A-19 Font selection Dec A-20Specifications, Command Summary, and Character Tables and Description Character handling A-23 Spacing Bit image A-24Specifications, Command Summary, and Character Tables Barcode ESC (B mn Select Barcode Printing ESC (B n1 n2 k m s vl v2 c data n = (nl + (256 x n2)) A-26Specifications, Command Summary, and Character Tables Barcode Data The following conditions are required for barcode printing The barcode print start position is always 7/72 inch above the baseline Specifications, Command Summary, and Character Tables A-27 Character Tables PC 437 (United States) PC850 PC861BRASCII Abkomp Roman PC 437 Greek PC855 Page Estonia PC866LATitalic Index IN-2Index Paper IN-4Index