Where To Get Help
If your Epson printer is not operating properly and you cannot solve the problem using the troubleshooting information, see the contact information below. Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below.
Service | Access |
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World Wide Web | From the Internet, you can reach Epson Support at |
| http://support.epson.com. At this site, you can download |
| drivers and other files, look at product documentation, |
| access troubleshooting information, and receive technical |
| advice through |
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Automated | A variety of automated help services are available 24 hours |
Telephone Services | a day, seven days a week. To use these services, you must |
| have a touch tone telephone and call (800) |
| one of the following Epson SoundAdviceSM Express Codes |
| to quickly select your printer in SoundAdvice: 70525 (for the |
| |
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To speak to a technical support representative, dial:
❏U.S.: (562)
❏Canada: (905)
Toll or long distance charges may apply. Before you call, please have the following information ready:
❏Product name (Epson
❏Product serial number (located on the back of the printer)
❏Proof of purchase (such as a store receipt) and date of purchase
❏Computer configuration
❏Description of the problem
You can purchase ribbon cartridges, paper, manuals, and accessories from the Epson Store at (800)
44Troubleshooting