Epson RX620 Where To Get Help, Epson Support, (562), (905)

Where To Get Help

If you need help with your Stylus Photo RX620 or EPSON Scan software, see “Epson Support” below.

If you need help with any other included software, see page 73.

Epson Support

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access

World Wide Web	From the Internet, you can reach Epson Support at
	http://support.epson.com. At this site, you can download
	drivers and other files, look at product documentation, access
	troubleshooting information, and receive technical advice
	through e-mail.

Automated	A variety of automated help services are available 24 hours a
Telephone	day, seven days a week. To use these services, you must have
Services	a touch tone telephone and call (800) 922-8911. Your Epson
	SoundAdviceSM Express Code is 70595. Use this code to quickly
	select the Epson Stylus Photo RX620 in SoundAdvice.

To speak to a technical support representative, dial:

■US: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday

■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday

Toll or long distance charges may apply.

Before you call, please have the following information ready:

■Product name (Epson Stylus Photo RX620)

■Product serial number (located on the back)

■Proof of purchase and date of purchase

■Computer configuration

■Description of the problem

72Solving Problems

Contents

RX620 Copyright Notice Responsible Use of Copyrighted Materials Trademarks Warnings, Cautions, Notes, and Tips Contents Scanning to a Memory Card Saving and Storing Photos Maintaining Your RX620 Solving Problems Notices Index Page Copying Loading Paper Page Copying Text and Graphics Page Copying a Photo Page Selecting a Copy Layout Page Making Prints From Slides or Negatives Placing 35-mmSlides in the Holder Placing 35-mmFilm Strips in the Holder Scanning and Printing Your Photos Page Restoring Color From Faded Slides, Negatives, and Photos Page Page Making Prints From Your Digital Camera Compatible Memory Cards Inserting Your Camera’s Memory Card Quick Printing of 4 × 6-inchSnapshots Custom Printing Your Photos Page Making the Correct Setting for Your Paper Selecting the Layout Selecting Special Print Settings Page Using DPOF to Select Your Photos Restoring Default Settings Printing From an Index Sheet Selecting Photos From the Index Sheet Connecting Your Camera Directly Page Cropping a Photo Page Page Scanning to a Memory Card Inserting a Memory Card Scanning a Photo Scanning Film or Slides Removing the Film Holder and Document Mat Page Page Scanning and Saving to Your Memory Card Page Saving and Storing Photos Copying Photos to Your Computer Windows Macintosh Copying Photos to a USB Drive Printing Your Stored Photos Removing a Memory Card Maintaining Your RX620 Replacing Ink Cartridges Ink Cartridge Precautions Removing and Installing Ink Cartridges 1.If an ink cartridge is empty: If an ink cartridge is low: Page Page Checking and Cleaning and Print Head Aligning the Print Head Page Solving Problems Problems and Solutions Page Printing and Copying Problems The Stylus Photo RX620 is on, but nothing prints The Stylus Photo RX620 makes printing sounds, but nothing prints Printing or copying is too slow For the fastest printing: Scanning Problems Your system doesn’t recognize the Stylus Photo RX620 The fluorescent lamp isn’t on The Stylus Photo RX620 doesn’t scan The Stylus Photo RX620 scanning software doesn’t work properly Paper Feed Problems Too many copies are printing Paper doesn’t feed correctly or jams in the Stylus Photo RX620 Print Quality Problems You see banding (light lines) in your printouts or copies Your printout is blurry or smeared Your printout is faint or has gaps Your printout is grainy You see wrong or missing colors Miscellaneous Printing Problems You see incorrect characters The image size or position is incorrect The image is inverted, as if viewed in a mirror Scan Quality Problems Your scanned image is blurry or distorted Page The file size is too big The printed image is larger or smaller than the original size A dotted line appears in the image RX620 Screen Problems You can’t read the menus or view photos on the RX620 screen Where To Get Help Other Software Technical Support Page Notices Important Safety Instructions Ink Cartridge Safety Instructions FCC Compliance Statement Declaration of Conformity ENERGY STAR Compliance Epson America, Inc. Limited Warranty What This Warranty Does Not Cover: Page Page Index Page Page Page Page Page How to Copy, Print, and Scan Without a Computer Use your RX620 like a color photocopier Print directly from your camera Turn your printed photos into digital images How To Order Epson Ink and Paper Epson Ink Cartridges Epson Papers