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Epson RX620 Paper Feed Problems, Too many copies are printing, The Stylus Photo RX620 scanning software doesn’t work properly

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■If you see your Stylus Photo RX620 in the Windows Control Panel, but you can’t scan, uninstall and reinstall its software. See the on-screen Reference Guide to uninstall the software, then follow the installation instructions on the Start Here sheet.

The Stylus Photo RX620 scanning software doesn’t work properly.

■Make sure your system meets the requirements listed in the on-screen Reference Guide.

■Check if your computer has enough memory for your software. If you’re running other software at the same time, the computer may not have enough memory. Try closing any open applications, including screen savers and virus protection programs.

■If you’re scanning a large photo or at a high resolution, your computer may not have enough memory to process the image.

■Make sure that EPSON Stylus Photo RX620 is selected in your application software.

■Check your software installation. If necessary, uninstall your software as described in the on-screen Reference Guide, then reinstall it as explained on the Start Here sheet.

Paper Feed ProblemsToo many copies are printing.

Make sure that the Copies setting in your printer software and/or program aren’t set for multiple copies.

Paper doesn’t feed correctly or jams in the Stylus Photo RX620.

■If paper doesn’t feed, remove it from the sheet feeder. Fan the paper, load it against the right side, and slide the left edge guide against the paper (but not too tightly). Do not load too many sheets of paper at a time (don’t go past the arrow mark on the left edge guide).

Problems and Solutions 65

Contents

RX620 Copyright Notice Responsible Use of Copyrighted Materials Trademarks Warnings, Cautions, Notes, and Tips Contents Scanning to a Memory Card Saving and Storing Photos Maintaining Your RX620 Solving Problems Notices Index Page Copying Loading Paper Page Copying Text and Graphics Page Copying a Photo Page Selecting a Copy Layout Page Making Prints From Slides or Negatives Placing 35-mmSlides in the Holder Placing 35-mmFilm Strips in the Holder Scanning and Printing Your Photos Page Restoring Color From Faded Slides, Negatives, and Photos Page Page Making Prints From Your Digital Camera Compatible Memory Cards Inserting Your Camera’s Memory Card Quick Printing of 4 × 6-inchSnapshots Custom Printing Your Photos Page Making the Correct Setting for Your Paper Selecting the Layout Selecting Special Print Settings Page Using DPOF to Select Your Photos Restoring Default Settings Printing From an Index Sheet Selecting Photos From the Index Sheet Connecting Your Camera Directly Page Cropping a Photo Page Page Scanning to a Memory Card Inserting a Memory Card Scanning a Photo Scanning Film or Slides Removing the Film Holder and Document Mat Page Page Scanning and Saving to Your Memory Card Page Saving and Storing Photos Copying Photos to Your Computer Windows Macintosh Copying Photos to a USB Drive Printing Your Stored Photos Removing a Memory Card Maintaining Your RX620 Replacing Ink Cartridges Ink Cartridge Precautions Removing and Installing Ink Cartridges 1.If an ink cartridge is empty: If an ink cartridge is low: Page Page Checking and Cleaning and Print Head Aligning the Print Head Page Solving Problems Problems and Solutions Page Printing and Copying Problems The Stylus Photo RX620 is on, but nothing prints The Stylus Photo RX620 makes printing sounds, but nothing prints Printing or copying is too slow For the fastest printing: Scanning Problems Your system doesn’t recognize the Stylus Photo RX620 The fluorescent lamp isn’t on The Stylus Photo RX620 doesn’t scan The Stylus Photo RX620 scanning software doesn’t work properly Paper Feed Problems Too many copies are printing Paper doesn’t feed correctly or jams in the Stylus Photo RX620 Print Quality Problems You see banding (light lines) in your printouts or copies Your printout is blurry or smeared Your printout is faint or has gaps Your printout is grainy You see wrong or missing colors Miscellaneous Printing Problems You see incorrect characters The image size or position is incorrect The image is inverted, as if viewed in a mirror Scan Quality Problems Your scanned image is blurry or distorted Page The file size is too big The printed image is larger or smaller than the original size A dotted line appears in the image RX620 Screen Problems You can’t read the menus or view photos on the RX620 screen Where To Get Help Other Software Technical Support Page Notices Important Safety Instructions Ink Cartridge Safety Instructions FCC Compliance Statement Declaration of Conformity ENERGY STAR Compliance Epson America, Inc. Limited Warranty What This Warranty Does Not Cover: Page Page Index Page Page Page Page Page How to Copy, Print, and Scan Without a Computer Use your RX620 like a color photocopier Print directly from your camera Turn your printed photos into digital images How To Order Epson Ink and Paper Epson Ink Cartridges Epson Papers