11.0 TECHNICAL SUPPORT
In the event your FN Series UPS requires service or should any other technical support be required, write, call, fax or email Falcon Service.
Falcon Electric, Inc.
5106 Azusa Canyon Road Irwindale, CA. 91706 Service 800.842.6940 Voice 626.962.7770 Fax 626.962.7720
Email: service@falconups.com
WWW.FALCONUPS.COM
Please have your UPS model, serial number and date of purchase on hand prior to your call. This information is located on the identification label on the rear panel of the UPS. This information is essential in retrieving your unit’s historical records. Should our service department determine service is required, you will be given a Return Material Authorization number (RMA) along with return shipping instructions.
The RMA number issued must appear on the outside of the shipping carton. The original shipping container must be used when returning any FN Series product. Failure to use the original shipping container and packing materials will likely result in the unit being received by Falcon with shipping damage.
Falcon Electric will not assume any responsibility for shipping damage. In the event shipping damage is found, you will be notified of the damage and be instructed to file a claim with the freight carrier. You will be billed for all required repairs due to the shipping damage. You must submit a copy of our repair invoice to the carrier for reimbursement.
All units must be returned prepaid. The address and shipping instructions will be given to you at the time the RMA is issued.
Requesting Technical Information or Support
You may request technical information or support by email or telephone.
Please send your technical or support questions by email to:
SUPPORT@FALCONUPS.COM
You may contact a FALCON support engineer directly by calling the FALCON support line between 9:00 am and 4:00 pm PST.
800.842.6940
FALCON Web Support
Product data sheets, specifications and owner’s manuals are available in Adobe® Acrobat .PDF format on our corporate website at:
WWW.FALCONUPS.COM
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