Fortinet 5001A-SW, 5001A-DW manual Troubleshooting, FortiGate-5001A does not start up

Hardware installation Troubleshooting

Caution: FortiGate-5001A boards and FortiGate AMC modules must be protected from ! static discharge and physical shock. Only handle or work with these components at a

static-free workstation. Always wear a grounded electrostatic discharge (ESD) preventive wrist strap when handling these components.

1 Attach the ESD wrist strap to your wrist and to an available ESD socket or wrist strap terminal.

2 Eject the FortiGate-5001A board from the chassis slot.

3 With the FortiGate-5001A left (top) handle fully open, pull the latch on the AMC module front panel to the extended position to unlock the module from the FortiGate-5001A board.

4 Gently pull the latch to remove the module.

5 With the FortiGate-5001A left (top) handle fully open, install a replacement AMC module or an AMC slot filler panel into the opening in the FortiGate-5001A front panel.

Troubleshooting

This section describes the following troubleshooting topics:

•FortiGate-5001A does not start up

•FortiGate-5001A status LED is flashing during system operation

•FortiGate AMC modules not detected by FortiGate-5001A board

FortiGate-5001A does not start up

Shelf manager or firmware problems may prevent a FortiGate-5001A board from starting up correctly.

Chassis with a shelf manager: no communication with shelf manager

If the FortiGate-5001A board is receiving power and the handles are fully closed and the FortiGate-5001A still does not start up, the problem could be that the FortiGate-5001A cannot communicate with the chassis shelf manager. This problem can only occur in an ATCA chassis that contains a shelf manager (such as the FortiGate-5140 and FortiGate-5050).

To correct this problem power down and then restart the chassis. If you are operating a FortiGate-5000 series chassis you can power down and then restart the chassis without removing FortiGate-5000 series components.

All chassis: Firmware problem

If the FortiGate-5001A board is receiving power and the handles are fully closed, and you have restarted the chassis and the FortiGate-5001A still does not start up, the problem could be with FortiOS. Connect to the FortiGate-5001A console and try cycling the power to the board. If the BIOS starts up, interrupt the BIOS startup and install a new firmware image. For details about installing a new firmware image in this way, see the FortiGate-5000 Series Firmware and FortiUSB Guide.

If this does not solve the problem, contact Fortinet Technical Support.

FortiGate-5001A Security System Guide
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