Fortinet 5001A-DW, 5001A-SW manual FortiGate-5001A status LED is flashing during system operation

Models: 5001A-SW 5001A-DW

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FortiGate-5001A status LED is flashing during system operation

Troubleshooting

Hardware installation

FortiGate-5001A status LED is flashing during system operation

Normally, the FortiGate-5001A Status LED FortiGate AMC modules not detected by FortiGate-5001A board is off when the FortiGate-5001A board is operating normally. If this LED starts flashing while the board is operating, a fault condition may exist. At the same time the FortiGate-5001A may stop processing traffic.

To resolve the problem you can try removing and reinserting the FortiGate-5001A board in the chassis slot. Reloading the firmware may also help.

If this does not solve the problem there may have been a hardware failure or other problem. Contact Fortinet Technical Support for assistance.

FortiGate AMC modules not detected by FortiGate-5001A board

If the FortiGate-5001A board cannot detect the FortiGate AMC module installed in the FortiGate-5001A front panel AMC opening, the AMC module interfaces will not be visible from the FortiGate-5001A web-based manager or CLI. Also, the AMC module HS LED could be solid blue.

To correct this problem you should remove and re-insert the AMC module. Because AMC modules are not hot swappable, you must first remove the FortiGate-5001A board.

Caution: Do not operate the FortiGate-5001A board with an open AMC opening. For

! optimum cooling performance and safety, the AMC opening must contain a slot filler panel or a FortiGate AMC module.

Caution: Because the FortiGate-5001A board does not support hot swapping AMC

! modules, you must eject the FortiGate-5001A board from its chassis slot and completely open the handles before inserting or removing AMC modules or slot filler panels.

To remove and reset an AMC module

1 Attach an ESD wrist strap to your wrist and to an ESD socket or to a bare metal surface on the chassis or frame.

2 Remove the FortiGate-5001A board from the chassis slot.

See “Removing a FortiGate-5001A board” on page 18. You do not have to completely remove the FortiGate-5001A board from the slot; however the board should be disconnected from power.

3 With the FortiGate-5001A left (top) handle fully open, pull the latch on the AMC module front panel to open the latch and pull the AMC module out of the FortiGate-5001A front panel AMC opening.

4 With the FortiGate-5001A left (top) handle fully open, re-insert the AMC module into the FortiGate-5001A front panel AMC opening.

Make sure the AMC module is inserted correctly into the opening.

5 Close the latch on the AMC front panel.

6 Insert the FortiGate-5001A board into the chassis slot.

Both the AMC module and the FortiGate-5001A board should start up. If both the FortiGate-5001A board and the AMC module are functioning normally, the front panel LEDs will appear as described in Table 4 on page 17 and Table 5 on page 17.

7 If this does not solve the problem, contact Fortinet Technical Support.

 

FortiGate-5001A Security System Guide

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01-30000-83456-20081023

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Fortinet 5001A-DW manual FortiGate-5001A status LED is flashing during system operation, To remove and reset an AMC module