Specific Problems, Troubleshooting Table | Fujitsu E8410 instruction

Specific Problems

Using the Troubleshooting Table

When you have problems with your LifeBook notebook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty. You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your notebook.

Troubleshooting Table

ProblemPage

Audio Problems. . . . . . . . . . . . . . . . . page 102 DVD/CD-ROM Drive Problems . . . . . page 102 Port Replicator Problems . . . . . . . . . page 103 Floppy Disk Drive Problems . . . . . . . page 104 Hard Drive Problems. . . . . . . . . . . . . page 104 Keyboard or Mouse Problems. . . . . . page 104 Memory Problems. . . . . . . . . . . . . . . page 105

ProblemPage

Modem Problems	page 105
Parallel, Serial, USB Device Problems. page 106
PC Card Problems	page 106
Power Failures	page 107
Shutdown and Startup Problems	page 110

Video Problems . . . . . . . . . . . . . page 111 Miscellaneous Problems . . . . . . . page 113

101 - Troubleshooting Your LifeBook

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Fujitsu E8410 manual Specific Problems, Using the Troubleshooting Table, ProblemPage

Contents

User’s Guide Copyright and Trademark Information Declaration of Conformity Important Safety Instructions For Authorized Repair Technicians Only System Disposal Contents Keyboard Getting Started with Your LifeBook Display Panel User-Installable Features Optical Drive Troubleshooting Your LifeBook Device Ports Care and Maintenance System Specifications Glossary/Regulatory Appendix a Wlan User’s Guide Appendix B Fingerprint Sensor Device Index About This Guide Conventions Used in the Guide Service and Support Fujitsu Contact Information Limited Warranty Fujitsu Shopping Online Overview Fujitsu LifeBook E8410 notebook Locating the Controls and Connectors LifeBook notebook with display open Top Components Memory Stick/SD Card Slot Wireless LAN/Bluetooth On/Off SwitchDisplay Panel Latch Button IrDA Sensor Modem RJ-11 Telephone Jack Left-Side Panel ComponentsMicrophone Jack LifeBook notebook left-side panel ExpressCard Eject Button Ieee 1394 4-pin JackExpressCard Slot PC Card Eject Button Air Vents DC Power JackSmart Card Slot USB 2.0 Ports Flexible Bay Right-Side Panel ComponentsAnti-theft Lock Slot Flexible Bay Release Latch Back Panel Components LifeBook notebook back panel Parallel Port Serial PortGigabit LAN RJ-45 Jack External Video Port Bottom Components Memory Upgrade CompartmentLifeBook notebook bottom panel Lithium ion Battery Bay Port Replicator Connector Power Indicator Status Indicator PanelStatus Indicator Panel AC Adapter Indicator Battery Level Indicators Wireless Radio Emission Indicator Battery Charging IndicatorsOptical Drive Access Indicator NumLk Indicator Hard Drive Access IndicatorPC Card Access Indicator CapsLock Indicator Keyboard Using the KeyboardKeyboard Windows Keys Numeric KeypadCursor Keys Function Keys Touchpad Pointing Device Touchpad pointing device Clicking Double-Clicking Touchpad Control AdjustmentDragging Optional Quick Point Feature Scrolling Volume Control Controlling the Volume Flexible Bay Devices Removing and Installing Modular DevicesFlexible Bay Cold-swapping Removing/Installing a device in the Flexible BayHot-swapping LifeBook Security/Application Panel LifeBook Security/Application Panel Numbered Buttons Setting up Your LifeBook Security PanelPasswords Enter Button Setting Passwords Setting Supervisor Password Operating Your LifeBook Security/Application Panel Setting User PasswordFrom Off State Low Battery Operations PrecautionsIncorrect Password Entry From Suspend State Uninstalling the Security Panel Application Uninstalling the Security Panel ApplicationUser Reinstalling the Security/Application Panel Supervisor Configuring your LifeBook Application Panel Launching Applications with the Security/Application Panel Deactivating and Activating the LifeBook Application Panel LifeBook Security/Application Panel Power Sources Connecting the AC Adapter Connecting the AC Adapter Connecting the Power AdaptersConnecting the Optional Auto/Airline Adapter Opening the Display Panel Display PanelOpening the Display Panel Adjusting Display Panel Brightness Closing the Display Panel Power On Starting Your LifeBook Notebook Boot Sequence Hard Disk Drive Passwords Entering the Bios Setup Utility Bios Setup UtilityUsing the TrustedCore Menu Booting the System Bios Guide Starting Windows Vista the first time Registering Windows Vista with Microsoft Starting Windows XP the First TimeRegistering Windows XP with Microsoft Registering Your LifeBook notebook with Fujitsu Installing Click MeWindows Vista Systems Fujitsu Driver Update Utility Windows XP Systems Power/Suspend/Resume Button Power ManagementStandby Mode Power Management Enable or Disable the Hibernation Feature Hibernation Save-to-Disk FeatureWindows Power Management From the Control Panel select Power Options Powering Off Restarting the System Power Management User-Installable Features Lithium ion Battery Recharging the Batteries Low Battery State Cold-swapping Batteries Replacing the BatteryShorted Batteries Hot-swapping Batteries Removing a Battery Follow steps 3 through 6 in Cold Swapping Batteries Optical Drive Optical Drive Media Player Software Loading Media on Your Drive Optical Drive Removing Media Loading/Ejecting Media Emergency Optical Drive Tray Release Using the Media Player SoftwareEmergency Tray Release Opening the Media Player Control Panel Using the Media Player Control PanelStarting a DVD Movie DVD Models only Exiting the Media Player Using Media Player on Battery Power To Watch a Movie on Battery Power Optical Drive Installing a Memory Stick or SD Card Memory Stick/Secure Digital Cards Installing Memory Stick/SD Cards Removing a Memory Stick/SD Card Installing/Removing PC Card PC Cards/ExpressCards Installing PC Cards Removing PC Cards Installing ExpressCards Installing/Removing ExpressCards To remove an ExpressCard, follow these steps Smart Card Reader Smart Card Slot Memory Upgrade Module Installing Memory Upgrade Modules Opening the Memory Upgrade Compartment Removing a Memory Upgrade Module Removing a Memory Upgrade Module Checking the Memory Capacity Device Ports Connecting a ModemSelect Open Volume Select Option/Properties Modem RJ-11 Telephone Jack Internal LAN RJ-45 Jack Connecting a Parallel Device Connecting the LANParallel Port Connecting a Serial Device Port Replicator ConnectorSerial Port System rear Left side Connecting a USB Device Universal Serial Bus Ports Infrared Port Ieee 1394 Port Connecting an Ieee 1394 Device Headphone Jack Microphone Jack External Video Port Connecting an External Video Device Troubleshooting Your LifeBook Troubleshooting Troubleshooting Your LifeBook Using the Troubleshooting Table Specific ProblemsTroubleshooting Table ProblemPage Problem Possible Cause Possible Solutions Audio Problems DVD/CD-RW/CD-ROM Drive Problems Problem Possible Cause Possible Solutions Port Replicator Problems Hard Drive Problems Keyboard or Mouse Problems Memory Problems Modem Problems PC Card/ExpressCard Problems Ity. See Bios Setup Utility on Power Failures Setup Utility on Pend/Resume button. See Power Sources on Problem Possible Cause Possible Solutions Bios Setup Utility on Possible Cause Possible Solutions ProblemVideo Problems Problem Possible Cause Possible Solutions Miscellaneous Problems Reinstall your device. See External Video Port on Power On Self Test Messages Keyboard controller error Incorrect Drive a type run SetupIncorrect Drive B type run Setup Keyboard error Operating system not found Keyboard error nnMonitor type does not match Cmos Run Setup Parity Check 2 nnnn Real time clock error Press F1 to resume, F2 to SetupPrevious boot incomplete Default configuration used System battery is dead Replace and run Setup Video Bios shadowed System Cmos checksum bad run SetupSystem timer error System RAM Failed at offset nnnn Emergency Media Player Drive Tray Release Modem Result Codes Restoring Your Pre-installed Software Re-installing Individual Drivers and Applications Boot Priority Change Restoring the Factory Image Changing priority from Bios Setup utility Changing priority from Boot Menu Check for updates now Automatically Downloading Driver UpdatesProcedure Enable Automatic Update Notifications About Fujitsu Driver Update Show update historyFujitsu Driver Update Readme Care and Maintenance Caring for your LifeBook Notebook Care and Maintenance Storing your LifeBook notebook Cleaning your LifeBook notebookTraveling with your LifeBook notebook Outlet Type Location Batteries Increasing Battery LifeCaring for your Batteries Caring for your Floppy Disks Floppy Disks and DrivesMedia Care Caring for your Media DVD/CD/CD-R Caring for your Optical Drive PC Cards/ExpressCards Caring for your Cards Specifications Configuration Label Memory MicroprocessorChipset Video Video RAM AudioMass Storage Device Options Hard Drive Features Theft Prevention Lock Application Launcher DefaultsDevice Ports On the LifeBook notebook On the Optional Port Replicator External Keyboard and/or Mouse Support PowerKeyboard Batteries Popular Accessories Dimensions and WeightEnvironmental Requirements Pre-Installed Software Learning About Your Software Google Desktop Fujitsu Driver Update UtilityOmniPass Fingerprint application Google Picasa Microsoft Works Operating System OptionsMicrosoft Office 2007 Small Business Edition Ad Hoc Mode Access pointActive-Matrix Display Bit BootAuto/Airline Adapter Bps CardBus BusByte Channel Default Value CommandConfiguration COM Port Disk Drive DiskDiskette Driver Encryption Key Network Key IEEE802.11a Floppy DiskPort IEEE802.11b Infrastructure IEEE802.11gInfrared IP Address IrDA Lithium ion BatteryLPT Port MHz MAC AddressMemory Modem Network key Network name Ssid Service Set IdentifierOpen system authentication Operating System Pitch keyboard PartitionPeripheral Device Pixel Protocol ResetProgram RAM Module Shared key authentication Standby Subnet mask Status IndicatorStereo audio Video Wi-Fi Compatible Regulatory Information FCC Notices Regulatory Information DOC Industry Canada Notices Avis Aux Utilisateurs Du Réseau Téléphonique Canadien Regulatory Information FCC Regulatory Information Wireless LAN, Health and Authorization for useRegulatory Notes and Statements Federal Communications Commission statement Regulatory Information/DisclaimersFCC Interference Statement Export restrictions FCC Radio Frequency Exposure statementCanadian Notice Wireless LAN Device Covered by this Document Before Using the Optional Wireless LANCharacteristics of the Wlan Device Wireless LAN Modes Using this Device Access Point Infrastructure Mode Access Point Infrastructure Mode Network Deactivating/Disconnecting the Wlan Device How to Handle This Device Wireless LAN On/Off Switch Location Deactivation Using the Wireless On/Off SwitchDisconnection Using the Icon in the Taskbar Activating the Wlan Device Configuring the Wlan Using Windows Vista Configuring the Wireless LANConnecting to a Network Configuring the Wlan Using Windows XP Using Intel PROSet Software Setting the network Connection to the network Setting TCP/IP Confirming the computer and work group names Setting the sharing function Setting the Microsoft network-sharing service Setting the printer-sharing function Confirming connection Confirming the status of the radio Mode Network Name SsidProfile Name Security Troubleshooting Troubleshooting the WlanProblem Possible Cause Possible Solution Unavailable RF interference from Specifications Wlan SpecificationsSpecification Appendix a Wlan User’s Guide What is Bluetooth Using the Bluetooth DeviceWhere to Find Information About Bluetooth Warranty FCC Radiation Exposure Statement Introducing the Optional Fingerprint Sensor Device Fingerprint sensor Installing OmniPass Getting Started Installing the OmniPass Application System Requirements Verifying Information about OmniPass Uninstalling OmniPassDouble-clickAdd/Remove Programs Master Password Concept User Enrollment Basic Enrollment Enrolling a Fingerprint Password Replacement Using OmniPassOmniPass Authentication Toolbar Additional Settings for Remembering a Site Remembering a PasswordAssociating a Friendly Name With Master Password Logging in to a Remembered Site Password Management Logging into Windows with a Fingerprint Device OmniPass User Identities Switch User Identity Choosing User Identity during LoginIdentities and Password Management Exporting and Importing Users Configuring OmniPassExporting an OmniPass User Profile Importing an OmniPass User Profile Things to Know Regarding Import/Export OmniPass Control Center User Management User Settings System Settings Cannot add a User with a Blank Password to OmniPas Cannot add Windows users to OmniPass Appendix B Fingerprint Sensor Device Index F8 30 210 211 USB 94