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Chapter 9 Operation and Maintenance
9.2.3 Software Troubleshooting
This section explains software related troubleshooting. For troubles during OS installation or system
operation, refer to the following contents.

■Trouble at a ServerStart Startup

●After a boot from the ServerStart CD-ROM, nothing is displayed on the

screen.

This problem may occur if the hard disk drive still contains previous information. In that case, this
problem will occur when the Windows Server 2003 Installation CD-ROM is inserted.
To eliminate this problem, physically format the hard disk drive to delete the previous information and
start up ServerStart. For physical formatting, refer to "8.3.8 Formatting hard disks physically"
(pg.244).

■Trouble during OS Installation

●Automatic logon is not performed during Windows 2000 setup.
During OS installation, ServerStart installs applications and hardware utilities supplied with the OS.
Installation and subsequent restart and logon are performed automatically as necessary. In rare cases,
however, automatic logon is not performed and the logon window appears. In this widow, use the user
name and password you have set before starting installation. After logon, the setup procedures are
continued.
●Automatic installation stopped at an entry screen during Active Directory

configuration.

If automatic installation has stopped during Active Directory configuration, check the error message
first. Automatic installation can stop when the password is required, such as when registration in DNS
fails. Check the environment and continue the installation manually. If the problem is not solved, click
[Cancel] and after the OS installation, manually configure Active Directory.
If you have continued the Active Directory installation wizard manually, the following message appears
when the installation wizard closes.
When this message appears, click [Restart] to continue the installation.
"You must restart Windows to make the settings in the Active Directory
installation wizard effective."