Magnum 6KM Mobile Ethernet Switch Installation and User Guide | 07/10 |
2.An accurate list of GarrettCom product model(s) involved, with serial number(s). Include the date(s) that you purchased the products from your supplier.
3.It is useful to include other network equipment models and related hardware, including personal computers, workstations, terminals and printers; plus, the various network media types being used.
4.A record of changes that have been made to your network configuration prior to the occurrence of the problem. Any changes to system administration procedures should all be noted in this record.
6.3Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, please use this URL - https://rma.garrettcom.com/rma/rma_request_noaccount.php to fill out the form. Please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
GarrettCom will carefully test and evaluate all returned products, will repair products that are under warranty at no charge, and will return the
No Problem Found.
GarrettCom reserves the right to charge for the testing of
www . GarrettCom . com
33
