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Gateway 7001 Series Troubleshooting and Getting Help

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Chapter 9

Troubleshooting and Getting Help

■Known problems

■Technical support

171

Contents

Gateway 7001 Series Access Point Contents Page Page Page Introduction Overview of the Gateway 7001 Series of self-managedAPs Features and benefits Page Default settings and supported administrator/client platforms Gateway 7001 Series self-managedAP Page Page Page Administrator’s computer Page Wireless client computers Understanding dynamic and static IP addressing How does the access point obtain an IP address at startup Dynamic IP addressing Static IP addressing Recovering an IP Address Page Quick Setup Setting up the access point Unpacking the access point Page Connecting the access point to network and power Setting up connections for a guest network Turning on the access point Running KickStart to find access points and assign IP addresses Page Page Page Logging on to the administration Web pages Page Page Configuring basic settings and starting the wireless network What’s next Configuring Basic Network Settings Navigating to basic settings Reviewing and describing the access point Providing administrator password and wireless network name Page Page Page Updating basic settings Understanding basic settings for a standalone access point Understanding indicator icons Managing Access Points and Clusters Introduction Navigating to access points management Understanding clustering What is a cluster How many APs can a cluster support What kinds of APs can cluster together Which settings are shared in the cluster configuration and which are not Cluster mode Standalone mode Cluster formation Cluster size and membership Intra-clustersecurity Auto-Synchof Cluster Configuration Cluster recovery Page Page Page Understanding access point settings Working with access points in a cluster Modifying the location description Removing an access point from the cluster Adding an access point to a cluster Navigating to information for a specific AP and managing standalone APs Navigating to an AP by using its IP address in a URL Page Managing User Accounts Page Navigating to user management for clustered access points Viewing and changing user accounts Viewing user accounts Adding a user Editing a user account Page Session Monitoring Navigating to session monitoring Understanding session monitoring information Page Viewing session information for access points Sorting session information Refreshing session information Page Advanced Configuration Configuring an Ethernet (wired) interface Navigating to Ethernet (wired) settings Setting the DNS name Enabling or Disabling Guest Access Specifying a physical or virtual Guest network Configuring Internal interface Ethernet settings Page Configuring Guest interface Ethernet settings Configuring a wireless interface Navigating to wireless settings Configuring the radio interface Page Configuring internal LAN wireless settings Configuring guest network wireless settings Page Enabling a network time protocol server Navigating to time protocol settings Enabling or disabling a network time protocol (NTP) server Configuring network security Understanding security issues on wireless networks How do I know which security mode to use Page Page Page Page Page Page Navigating to security settings Configuring security settings Page Page Page Page Page Page Page Page Page Page Page Setting up Guest Access Understanding the guest interface Configuring the guest interface Page Using the guest network as a client Deployment example Configuring radio settings Understanding radio settings Navigating to radio settings Configuring radio settings Page Page Page Controlling access by MAC address filtering Navigating to MAC filtering settings Using MAC address filtering Configuring a Wireless Distribution System (WDS) Understanding the WDS Page Page Navigating to WDS settings Page Configuring WDS settings Page Page Page Configuring security settings on wireless clients Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Setting the administrator password Navigating to administrator password setting Setting the administrator password Page Maintenance and Monitoring Page Interfaces Ethernet (Wired) settings Wireless settings Event log Transmit/receive statistics Page Associated wireless clients Rebooting the access point Resetting the configuration Page Upgrading the firmware Page Page Troubleshooting and Getting Help Known problems Technical Support Telephone numbers Page Glossary Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Specifications Page Page Page Page Important safety information Page Regulatory compliance statements Wireless Guidance United States of America Page Notices Macrovision statement Page Index

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