Known problems

The following table summarizes problems that have been identified in the Gateway 7001 AP software.

Bug

Description

Workaround

Numbers

 

 

 

 

 

2690, 2703

IP address for access point may change

Use Kickstart or check DHCP logs to

 

when Guest Access is enabled or when the

determine new IP address for access point.

 

DNS name is changed.

 

 

 

 

2677, 2691,

Some actions such as enabling guest access

Physically reboot the access point by

2756

or adding a large amount of MAC addresses

pressing the Power button on the device.

 

at once (15 or more) can corrupt the access

(See “Cluster recovery” on page 46 for more

 

point configuration file and prevent access to

 

information.)

 

the Administration Web pages.

 

 

 

 

 

2701, 2702,

Various events or actions such as shutdown

Reset the access point.

2735, 2737,

(power outage) or removal of an access point

Navigate to Advanced > Reset

2662, 2705

may cause problems with joining or removing

Con-figuration on the access point and click

 

an access point from the cluster, or with other

 

the Reset button.

 

aspects of a configuration sharing.

 

(See “Cluster recovery” on page 46 for more

 

Some of these problems may be indicated by

 

information.)

 

a red status message at the bottom of the

 

 

 

Administration Web page. (For example,

 

 

activator timed out.)

 

 

 

 

2726, 2727

If you have more than one access point on

Use access points in standalone mode or

 

a Virtual LAN (VLAN) setup, the access

reconfigure without VLAN.

 

points cannot cluster.

 

 

 

 

2654

Guest Access is not a clustered feature.

Either all access points in a cluster must

 

However, enabling or disabling Guest

have Guest Access enabled, or all access

 

Access on any one access point in a cluster

points in a cluster must have Guest Access

 

configuration “partially” syncs to other cluster

disabled.

 

members.

Whenever you change the Guest Access

 

 

 

If you enable or disable Guest Access on one

status of one access point in a cluster,

 

access point in a cluster without immediately

immediately change the Guest Access

 

making the same configuration change to all

status in the same way on the other cluster

 

other cluster members, inconsistent behavior

members to ensure consistent operation.

 

can occur.

To enable or disable Guest Access, navigate

 

 

 

For example, this can result in a scenario

to the Administration Web pages for each

 

where all access points are beaconing for

access point.

 

Guest Access, but only the access point on

If you wish to use Guest Access on only

 

 

which the change was made bridges traffic. certain access points, place these access points in standalone mode.

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