Chapter 6
Troubleshooting
This chapter gives information about troubleshooting your CGD24G Wireless Cable Modem Gateway. For the common problems listed, go to the section indicated.
Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support.
•Have I connected the gateway correctly? Go to “Basic Functions” on page
•I cannot access the gateway configuration with my browser. Go to “Connecting to the Gateway’s Main Menu” on page
•I have configured the gateway but I cannot access the Internet. Go to “Troubleshooting the ISP Connection” on page
•I cannot remember the gateway’s configuration password or I want to clear the configuration and start over again.
Go to “Backing Up and Restoring Your Settings” on page
Basic Functions
After you have turned on power to the gateway, you should do the following:
1.When power is first applied, verify that the Power LED is on.
2.Verify that the numbered Ethernet LEDs come on momentarily.
3.After a few seconds, verify that the Local port Link LEDs are lit for any local ports that are connected.
If any of these conditions does not occur, refer to the appropriate following section.
